Service Desk Coordinator

2 weeks ago


Bridgend, United Kingdom Exponential-e Full time

**This is an excellent opportunity for anyone looking for a career change or a career in IT.**

**Hours: 24/7 Shift Pattern - 4 Days on and 4 Days off**

**Overall purpose of the job**:

- Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers

**Key responsibilities for this job**:

- Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs
- Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers
- Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language
- To be a highly motivated team player with the skills and ability to manage changing priorities

**Knowledge and experience required**:

- Strong customer service focus with excellent verbal and written communication skills
- Proven problem solver with strong analytical and trend analysis skills
- Positive and professional attitude



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