Sales Coordinator

3 weeks ago

Bridgend, United Kingdom IrvinGQ Full time

Job Advert

Sales Coordinator

Location: Bridgend

Contract Type: Permanent

Hours: Full Time, 36 per week

**Salary**: £27,000 - £30,000 Depending on experience

Benefits: Pension Salary Sacrifice Scheme, Life Assurance, Company Sick Pay, Cycle to Work Scheme, Corporate Eyecare vouchers

About Us:
IrvinGQ is a world-leading supplier of parachutes, aerial delivery systems and naval decoys to customers around the world. We create innovative products that our customers know they can rely on in highly challenging conditions where there are no second chances. Our systems must work right first time, every time. If you want to be part of a collaborative and supportive team that helps customers achieve their goals through great engineering that stands out from the crowd and are looking for your next challenge, then we want to hear from you.

About the Role:
As a Sales Coordinator at IrvinGQ you will play a crucial role in supporting our Sales and Marketing team in achieving their target and ensuring a seamless customer experience. You will be responsible for managing administrative tasks, assisting in the sale process, and maintaining effective communication between various departments.

**Sales Coordinator Primary Responsibilities**:

- Key contact for selected customer accounts UK and overseas, as directed by the Key Account Manager
- To have a proactive relationship with the Business Development Managers and internal departments to ensure customer enquiries are responded to promptly and professionally within agreed timescales
- To administer the process of customer enquiry, requests for quotations, and sales order process in accordance with current company procedures
- Prepare quotations and proposals where required with supporting cost, delivery and technical details
- Ability to cross reference stock codes to drawing numbers and understand the relevance of the different drawing numbers
- Proactively chase quotations due to expire and identify and record reasons for lost opportunities
- To follow set procedures with regard to the measurement of delivery performance to customers, providing regular order updates outlining potential problems
- Regular review of order book in line with departmental KPI metrics
- To maintain an efficient filing and data management system
- To provide administrative support to the Business Development Managers and Business Unit Manager

**Sales Coordinator Requirements**:
**Essential Skills**:

- Ability to operate within relevant IrvinGQ policy and processes whilst using own initiative to complete tasks
- Knowledge and utilisation of other functional activities, processes and roles in support of business activity
- Ability to plan, manage, develop and sustain strong customer relationships through the delivery of a consistent positive customer experience, to maximise the business value
- Excellent general communication, presentation and interpersonal skills
- Flexible and able to adapt to change
- Highly organised with sound administration skills and the ability to work under pressure adhering to deadlines with a low margin of error

**Required qualifications / experience**:

- IT Literate, possessing a working knowledge of Microsoft Office packages with specific experience in the use of Excel spreadsheets
- Proven experience of providing a higher level of administrative support
- Experience of customer service and associated administrative tasks
- Experience of dealing with customer complaints and achieving dual party resolution
- Proven ability to work as part of a team or on own initiative as required

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