Domiciliary Care Shift Coordinator
1 month ago
As a Shift Coordinator you will ensure that the personal match between our professional carers and our clients are successful ones.
You will get to know each Professional Carer: their personality, skills, and their contracted working hours.
You will get to know the service users: their needs, their personality preferences, their family support.
This is a rewarding role requiring patience, superb organisations skills, an understanding and tactful telephone manner and an eye for quality.
You must have a very positive attitude to work and will thrive on problem solving.
The Shift Coordinator will support the Care Manager to deliver service excellence to both clients and carers through effective management of the central staff scheduling function ensuring all placements are staffed in advance, that client and professional carers are communicated with ahead of planned holiday and that all sickness and absence from work is well managed and professionally coordinated.
You will need to ensure that all issues relating to rostering are captured and escalated to the Care Manager and regional teams.
The success of the Shift Coordinator role will be measured through, not only key business criteria, but also by how they execute their role in context of the mission and values of the company.
You will have excellent communication skills as well as superb administration skills.
You will also need to be able to work at a fast pace and will have the ability to remain calm in challenging situations. A knowledge of the care sector is essential for this role.
**Job Types**: Full-time, Part-time
**Salary**: From £22,500.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Bridgend, Bridgend: reliably commute or plan to relocate before starting work (required)
**Experience**:
- providing care: 1 year (required)
- supervisory: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
- NVQ Level 2 Health & Social Care (required)
Work Location: One location
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