Sales and Event Administrator

3 months ago

Edinburgh, United Kingdom Hickory Full time

**Job Title: Sales & Events Administrator**

**Reports to: Director of Client Services**

**Location: Hickory HQ, Edinburgh**

Dependably Different. Guests adore something a bit different. Bold and exciting food and drink, inventive presentation, and impeccable service, designed to elevate the whole experience. And with a decade of investment in our teams, tech and quality processes, clients can depend on Hickory. 
 
As an award-winning Scottish business, Hickory has a reputation for delivering leading-edge food and drink experiences in beautiful venues across Scotland and the Northeast of England, with a focus on innovative and invigorating menus using honest, seasonal, and local ingredients that pack a punch.  

**The Role**

We are looking for a super organised, commercially focused, Sales & Events Administrator to join our Business Support Team in our diverse business with a desire and passion to be involved in the events industry.   

This team is responsible for the provision of an effective service to the sales departments, delivered by meticulous adherence to process. The team will play an integral role to ensure the Client Services Department operates efficiently through the accurate and timely processing of sales related administrative processes, with all enquires and queries (internal and external) addressed promptly and thoroughly.  

**Here’s what you’ll be doing**:
The Customer Journey: Working closely with the Business Manager to deliver the sales process from enquiry to confirmation.

Enquiries: Being the first point of contact with clients, booking and scheduling sales appointments using a wide range of platforms

Departmental KPI’s: Ensure that these are met - speed of response, taking detailed briefs, developing accurate costings, preparing proposals and processing confirmation paperwork and invoices. 

Reporting: Responsible for collecting and preparing data for weekly and monthly reporting to analyse sales performance against KPIs’.

**Skills & Qualifications: **
- Excellent administration skills, preferably within a quality management environment.  
- Excellent IT skills - with SharePoint, CRM experience
- training on our tech platforms will be provided.   
- Solid communication skills, both written and verbal. 
- Strong analytical, good at numbers, presentation, and reporting skills to support effective communication.  
- Passion for order and process.   
- Confidentiality, diplomacy and integrity.  
- Ability to prioritise, multitask and complete tasks within given timeframes and deadlines.

**The Person**

We are a friendly, decent bunch and we respect our people, places, and planet. We want someone who has a real drive and enthusiasm for their job, as well as for their colleagues and the company. We always put the customer at the heart of our decisions, and never accept anything less than five-star standards.

This role would be a great opportunity for a graduate with the skills and experience below, looking to gain invaluable experience in the fast-paced and exciting world of hospitality sales and events. 

**Hours**:Monday to Friday 9am - 5pm. Due to the nature of our business, working hours may vary.

**Enhanced Benefits Package - Here’s what it means for YOU**

We focus on quality, and we know that to attract a quality team we must look after our own, so we have created an Enhanced Benefit Package, flexible to meet the needs of everyone.  
- 28 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
- An extra day’s holiday for your birthday
- Market leading Pension and Life Assurance scheme
- A great wellbeing strategy, including Cycle to Work, Wellness & Health Assessments and Critical Illness and a leading Employee Assistance Programme
- Personal development and training opportunities

**Hickory Company Values**
- **Bold** - We make creative choices that inspire innovative opportunities for our clients, our teams and the industry. We own our choices, and they make us stand out from the crowd.
- **Genuine** - We operate with decency, we are true to our word and build authentic relationships and experiences.
- **Respect**:

- We treat others how we’d like to be treated ourselves. We respect our people, places and planet, and if we say we’ll do it, we deliver it, exactly.
- **Partnerships** - We take time to nurture relationships, collaborating in the most creative ways to find effective methods of delivering success.
- **Excellence** - We go the extra mile to deliver on our commitment to quality work. Our training and development is second to none thanks to our all-encompassing quality system.

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

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