Sales and Events Co-ordinator

7 months ago


Edinburgh, United Kingdom Compass Group Full time

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families

Sales and Events Co - Ordinator

We have an exciting new role at Edinburgh Zoo - Leading in a proactive approach to coordinating the conference and events bookings for the venues, conducting showrounds and meeting customers to establish final details, ensuring every customer receives a high standard and seamless service.

Responsibilities include:

- To conduct venue showrounds as required
- To achieve agreed upselling sales targets
- To ensure all details and requirements of confirmed bookings are handed over accurately to the operations and kitchen team
- Generating and sending payments and the full pre-payment invoices to the customer
- Updating final invoice revenue post event in the internal CRM system
- Following up on post-event calls within a specific time scale to optimise repeat business
- Proactive calls focusing on past bookers, lost and turned down enquiries and lapsed accounts
- Liaise with the client onsite teams to ensure a harmonized approach and positive relations
- To work closely with the client on any specific packages and manage the diary, produce monthly client invoices in a timely manner ensuring full accuracy
- Opportunity to attend and plan venue showcase events and FAM Trips
- Update 3rd party platforms along with social media sites on any seasonal offers and packages
- To always be aware of sales activity/initiatives of our competitors and use this market intelligence, acting upon it to ensure Restaurant Associates obtains its market share in this sector
- To maintain accurate, up-to-date reports and information and share with appropriate stakeholders
- To maintain our CRM system, Delphi FDC booking system compliance benchmark
- To maintain relationships with local event partners, agents, DMCS’s and LVP
- Support innovative campaigns for the Sales and Marketing plan
- Always responding positively and efficiently to customers, ensuring repeat business is optimized, and in a timely manner
- To support unit with administration duties as and when required, ensuring deadlines are met
- Main point of contact for Events with some involvement of operational delivery of event (s)
- Must be aware of C&E Sales Process/ Revenue Management
- Must be able to work on own initiative and within a team environment and be a confident decision maker
- Must be able to communicate effectively
- Must be self-motivated and can maintain focus in the achievement of sales target
- Must be able to organise themselves and others effectively to meet deadlines
- Must be competent in Microsoft Office and have a good understanding of database management
- Must have excellent communication skills, verbally both on the phone and in person, and written
- Will be an effective team worker
- Ability to inspire customer trust and confidence
- Ability to deal effectively with, and gain support of, internal colleagues
- To have a passion for events and food
- To be able to think fast and to deliver solutions to customer and/or client requirements

About Us

Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/2302/77066001/52624429/SU

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength


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