Land Rover Experience Receptionist
4 weeks ago
Boutique Hotel Group owns three luxury hotels and wedding venues set in the heart of the Cheshire countryside. We currently have a fantastic opportunity for an enthusiastic **Receptionist** to join our Land Rover Experience team at Peckforton Castle.
Responsible to perform all front desk functions, acting as customer service representative and liaison between LRE Centre, Hotel, guests, and other areas of the hotel.
**Reporting to the Reception Supervisor, your main duties & responsibilities will be**:
- Delivering excellent customer service, responding to any guest requests efficiently and effectively, ensuring a warm welcome and serving tea & coffee
- To maintain the front desk area in a neat, organized, and stocked manner at all times
- Assist with helping to work towards hitting monthly revenue and JLR allocation budgets
- Taking payments for any bookings, accounting for all activity (transactions & postings) for entire shift
- To be a source of information to all guest enquiries, including informing guests of amenities available at the hotel including organising bedroom and lunch bookings
- To follow all policies and procedures, including SOP’s, HR and H&S, and presentation standards.
- Ability to project a positive, upbeat and calm image whilst working under pressure and multi-tasking
- Pleasant, cooperative, team oriented attitude Previous customer service experience is essential, reception experience would be desirable
- Good communication and organisational, including computer, Maths and English skills
**What's in it for you?**
- Competitive rates of pay
- Great discounts across our hotels, food & drink bookings and Land Rover Experience
- Free parking
- Regular team incentives and prizes to be won
- Birthday voucher
- Training and development opportunities
This is a full time position working 40 hours per week over 5 out of 7 days (includes weekend working). Usual hours of work will be 8.30am - 5pm.
Own transport preferred as we are not on public transport routes.
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
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