Hotel Receptionist Front of House
6 months ago
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
- Handle cash transactions and maintain accurate records
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with administrative tasks as needed
**Requirements**:
- Previous experience in a similar role preferred
- Excellent communication and interpersonal skills
- Bilingual or multilingual proficiency is a plus
- Strong customer service skills with a friendly and professional demeanor
- Ability to handle difficult situations with patience and professionalism
- Knowledge of hotel operations and guest services
- Familiarity with phone etiquette and proper phone handling procedures
- Strong organizational skills with the ability to multitask effectively
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.
Pay: £10.64-£12.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- Weekend availability
- Weekends only
Supplemental pay types:
- Tips
Work Location: In person
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