Hotel Receptionist

6 months ago

Tarporley, United Kingdom Willington Hall Hotel Full time

Overview:
We are seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first and last point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. If you have excellent communication skills, a passion for hospitality, we would love to hear from you.

Experience in hotel systems required as taking bookings and information for events, functions, weddings and accommodation on a bespoke basis.

**Responsibilities**:

- Greet guests upon arrival and provide them with information about hotel services and amenities
- Assist guests with check-in and check-out procedures, ensuring accuracy of reservations and payment details
- Handle guest inquiries and resolve any issues or complaints in a timely and efficient manner
- Maintain a clean and organized front desk area,
- Answer phone calls and direct them to the appropriate department or staff member
- Process guest payments and maintain accurate records of transactions
- Collaborate with other hotel staff to ensure a seamless guest experience
- Assist with administrative tasks such as filing, data entry, and preparing reports

**Skills**:

- Previous experience in a hotel receptionist or customer service role is preferred
- Excellent phone etiquette and strong communication skills
- Exceptional customer service skills with the ability to handle difficult situations calmly and professionally
- Knowledge of hotel operations and services
- Strong attention to detail and organizational skills

**Salary**: £10.66-£11.83 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- On-site parking

Supplemental pay types:

- Tips

Work Location: In person

  • Hotel Receptionist

    6 months ago

    Tarporley, United Kingdom Peckforton Castle Full time

    Boutique Hotel Group owns three luxury hotels and wedding venues set in the heart of the Cheshire countryside. We currently have a fantastic opportunity for an enthusiastic **Receptionist** to join our team at Peckforton Castle. **Reporting to the Reception Manager, your main duties & responsibilities will be**: - To assist in the smooth operation of all...

  • Hotel Receptionist and Reservationist

    6 months ago

    Tarporley, United Kingdom Peckforton Castle Full time

    Boutique Hotel Group owns three luxury hotels and wedding venues set in the heart of the Cheshire countryside. We currently have a fantastic opportunity for an enthusiastic **Receptionist and Reservationist** to join our team at Peckforton Castle. **Reporting to the Reception Manager, your main duties & responsibilities will be**: **Receptionist** - To...

  • Receptionist

    6 months ago

    Tarporley, United Kingdom Macdonald Hotels Limited Full time

    _**About us**:_ Discover our stunning four-star destination in the heart of the beautiful Cheshire countryside - the perfect venue for an indulgent break, a spectacular event, or a stylish wedding, with minimum effort required and maximum luxury delivered. Three spectacular golf courses, including a Championship course, a high-quality sporting option to the...

  • Receptionist

    6 months ago

    Tarporley, United Kingdom Macdonald Hotels Limited Full time

    _**About us**:_ Discover our stunning four-star destination in the heart of the beautiful Cheshire countryside - the perfect venue for an indulgent break, a spectacular event, or a stylish wedding, with minimum effort required and maximum luxury delivered. Three spectacular golf courses, including a Championship course, a high-quality sporting option to the...

  • Hotel Receptionist Front of House

    6 months ago

    Tarporley, United Kingdom Willington Hall Hotel Co Full time

    Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and efficiently - Assist with reservations and room assignments -...

  • Hotel Night Porter

    6 months ago

    Tarporley, United Kingdom Macdonald Hotels Limited Full time

    _**About us**:_ Discover our stunning four-star destination in the heart of the beautiful Cheshire countryside - the perfect venue for an indulgent break, a spectacular event, or a stylish wedding, with minimum effort required and maximum luxury delivered. Three spectacular golf courses, including a Championship course, a high-quality sporting option to the...