2nd Line Manager

3 weeks ago


London, United Kingdom Reed Full time

2nd line Manager - Desktop Manager - IT Support Manager sought by a large and respected organisation with offices in London.

You will work in a hands-on IT role so technical experience and management skills are a must.

There will be flexibility to work from home 1-2 times a week.

**Role purpose**:
Using significant level of professional and technical expertise in IT Support and Service management, accountable for managing team/s of skilled technicians to deliver a high quality, technically robust, resilient, responsive, and secure business wide ITSupport service, providing customer focused support, guidance and technical solutions for our staff and students to ensure delivery of IT Services and organisation goals.

Skills sought:

- Competent IT technical knowledge and skills through a range of areas including Office 365, desktop, cloud platforms, unified communications and audio-visual for successful resolution of issues; guiding and assisting teammates whilst encouraging their ownproblem-solving skills.
- Process driven champion of best practice; ITIL and other relevant frameworks, within and outside IT, with keen focus on, but not limited to; incident and problem management, continual service improvement, asset management and knowledge management.
- Provide, develop, and utilise performance reporting and review performance to optimize the service desk function and service delivery, in consultation with the Head of Service Delivery
- Plan and manage design, implementation/integration, maintenance and upgrade of: policies, processes and operations
- Proven management experience in a team of at 4 individuals.

Benefits include a very generous pension, 30+ days annual leave and a great work/life balance.



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