2nd Line Support/2nd Line Support Engineer
2 weeks ago
2nd Line Support/2nd Line Support Engineer
Type: Permanent
Location: Southgate (N14 Postcode) - base office with some travel to other sites. This will predominantly be an on site role.
An exciting opportunity for a 2nd Line Engineer to join a large organisation based across the UK. This role will be user facing providing face to face support.
The organisation has a complex and demanding IT environment and will give an ambitious individual a great chance to develop their skills and capabilities to a high level across a range of up-to-date technologies.
They have large in-house IT department so there will long term development opportunities also.
They also offer a very competitive benefits package.
Key Skills/ Experience (not all of these skills are must haves)
- Extensive experience of working in Service desk environments - 2nd line using ITIL service desk ticketing systems
- Excellent troubleshooting skills and delivering high levels of customer service - face to face user support
- Strong knowledge of Microsoft Windows 10
- Strong knowledge of Office365
- Good knowledge of Microsoft Windows server 2012 Active Directory
- Supporting and administering mobile devices (laptops, smart phones, tablets, Apple IOS, Android).
- Microsoft MCP or above.
- Knowledge and understanding of TCP/IP, DNS, DHCP.
- Experience of working with VMWare
- Knowledge of VOIP (Cisco, Mitel)
2nd Line Support/2nd Line Support Engineer/Second Line Support/Second Line Support/IT Support Analyst/IT Support Technician/IT Support Engineer/ Technical Support Engineer/ IT Engineer/2nd Line Support/ IT Support// Desktop Support /IT Technician / / ITService Engineer / Support Technician / Technical Support /IT Systems Engineer / IT Systems Support /First Line/Second Line
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