2nd Line Support Engineer
2 weeks ago
2nd Line support engineer
2nd Line Support Engineer required to join a leading commercial vehicle company based in South East London.
The 2nd Line support engineer position will provide customers with day-to-day support which will range from 2nd line Full training will be provided during the induction period.
This role would be ideal for a 2nd line support engineer wanting to move into more 3rd line support
The key responsibilities for this 2nd Line Support Engineer are:
- Logging and organising customer support/technical enquires in a professional manner
- Working closely with the team to deal with technical queries
- Taking ownership of customer tickets.
- Supporting technical solutions that involve multiple hardware platforms and communication channels, including LAN/WAN, Firewalls, Windows Servers, TCP/IP
**Key Skills**
- Experience with servers
- Infrastructure/network experience
- TCP/IP
- Familiar with Physical Interfaces (Ethernet/ Serial/ Wireless)
- Remote access using RDP (SSH)
- Experience in using online ticketing system like FreshDesk
A full UK driver’s licence is essential is required for the role.
**Salary**: £40000-£45000
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