2nd Line Support Engineer, Microsoft

2 months ago


London, United Kingdom Sharp UK Full time

Sharp IT Services has an excellent new career opportunity based in Mayfair, London for a On-Site 2nd Line Support Engineer position.
The On-Site 2nd Line Engineer will be based at one of our client sites and will assist with the day-to-day IT support for the client alongside a remote Helpdesk Team.

An average day will be diverse and offer an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests working closely with the Helpdesk Team.

Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT Services.
Technical knowledge and experience of IT and IT support with on-site experience.
Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure)
A good understanding of Virtualisation, Networking, Firewalls and Cyber Security.
Good understanding of Antivirus Software and backup issues.

23 days of holiday, rising to 26 days + bank holidays
~ Private healthcare and life insurance
~ Dental and critical illness cover
~ O2 discounts
~ Discounted gym membership



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