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2nd Line Support Engineer, Microsoft
4 weeks ago
2nd Line Infrastructure Analyst Job Type: Permanent
5 hours per week, Monday to Friday, shift coverage between 08:00 – 18:00
Initial onboarding onsite, then becomes hybrid
Join one of Humnize's MSP's in 2nd line support, providing comprehensive incident handling and technology support to our clients.
Handle tasks escalated from the 1st line support team.
Mentor and support 1st line support colleagues.
Provide additional cover for helpdesk calls as needed.
Maintain detailed and accurate records on all tickets via the Service Desk platform.
Provide professional IT support to all levels of staff within the client base.
Working knowledge of working with VM's and providing 1st/2nd line technical support
Microsoft Azure
We believe in equal opportunities for all job applicants and employees regardless of gender, marital status, race, nationality, ethnicity or origin, disability, creed or religion, sexual orientation, or age.
If you're motivated by client satisfaction and excel in your field, we want to hear from you.
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