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2nd Line Support Engineer

4 months ago

London, United Kingdom Searchability Remote Work Freelance Full time
2nd Line Support Engineer
  • Opportunity for a 2nd Line Support Engineer (Contract) to join a Global MSP leading the way in Tech in London.
  • Day Rate: £130p/d
  • Inside IR35
  • Start ASAP
  • 3 Month Contract with Potential Extension
  • Apply online or contact Cameron Hand via /

WHO WE ARE:We provide top quality IT Infrastructure services globally, working towards becoming the best at what we do. We were established over 20 years ago and have now got an impressive workforce of over 4000 individuals. We are looking for an experienced 2nd Line Support Engineer to come on board and hit the ground running providing 2nd Line support for our client based in London.

WHAT WILL YOU BE DOING?As a 2nd Line Support Engineer, you will provide technical support to clients and end users as well as oversee the resolution of complex technical issues escalated from the first line support team. You will act as a point of contact for escalated customer queries, ensuring timely and effective resolution, and collaborate with other departments to implement process improvements and enhance service delivery.

2ND LINE SUPPORT ENGINEER - ESSENTIAL SKILLS:

  • Previous experience in a 2nd Line Support role.
  • Service Now Experience.
  • Microsoft O365 Knowledge (Including Teams, Outlook etc).
  • Hardware Support Experience.
  • Strong communication and interpersonal abilities.
  • To identify, troubleshoot and resolve issues.
  • Excellent problem-solving skills with a keen attention to detail.
  • Ability to thrive in a fast-paced, collaborative environment.
  • UK Citizenship Required.

TO BE CONSIDERED…Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Feel free to follow me on Twitter (X) @ContractsCam or connect with me on LinkedIn by searching 'Cameron Hand'.

Key skills:Proven second line experience, Windows, Active Directory, Networking, Customer Support, Hardware Support, Microsoft Office, Troubleshooting, Ticketing