2nd Line Support Engineer

3 weeks ago


London, United Kingdom Advantage Resourcing Full time

**2nd Line Support Engineer**

**12 month contract**

**London**

**Rates: Negotiable**

Advantage Resourcing are seeking **2nd Line Support Engineers** for an **Executive IT Support** role with a global energy business based in London.

Operating in a team of around 15 Executive IT Support Engineers on site for a group of Senior Leads within the organisation.

Your tasks will vary, everything from performing everyday support tasks including password resets and software installations, to providing advanced support of the latest models of personal mobile devices, planning and executing of meeting support and potentiallyhome visits.

**REQUIREMENTS**
- Experienced IT support trouble shooting skills of Microsoft Operating Systems (Windows 7/10), Apple iOS on mobile devices and Microsoft Office products 2010/2016/O365
- Experienced in using and supporting collaboration tools such as CISCO/Polycom Videoconferencing equipment, CISCO Telepresence and Lync/Skype for Business meetings
- Must have excellent language skills, both written and verbal (face to face and over the phone) in both the local language and English. Able to communicate at all organisational levels. To be sensitive to non-verbal communication and able to adequately respondto that
- Managing expectations and effective communications with the most senior Executives in the company are key skill requirements
- First and/or second line support IT Service Desk experience is preferred
- Working experience using ITIL processes (ITIL Foundation Certification preferred)

**Additional Information**:

- To handle stressful situations where Executives demand immediate solutions of their IT problems
- Proven team player and contributor to teamwork
- Experience delivering excellent customer service
- Ability to work in an Agile environment and contribute knowledge to the team

**Interested?



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