2nd Line IT Engineer

1 month ago


London, United Kingdom In Technology Group Limited Full time

**Job Title**:2nd Line Support**
**Location**:London, EC1Y 1BE - HYBRID WORK**
**Salary**:£37,000

**Key B enefits**:Private Healthcare, 30 Days Holiday, Pension Contributions, Life Insurance, Certification Funding, Training Allowance

**Overview**:
We are currently recruiting for a 2nd Line Support role, based in London. This role is suitable for an experienced and qualified IT professional, with a desire to work in the Managed Services industry.

**Responsibilities**:

- Provide 2nd line technical support to clients, responding to support requests quickly and accurately
- Diagnose and troubleshoot technical issues on clients' systems
- Proactively monitor systems and carry out maintenance tasks
- Install and configure hardware, software and networks
- Maintain and update records of clients' networks
- Monitor system performance, ensuring systems are running efficiently
- Liaise with 3rd party vendors to resolve issues
- Maintain an up-to-date knowledge of industry developments

**Requirements**:

- Minimum of 3 years' experience in a similar role
- Proven experience in supporting Windows, Office 365 and other software
- Ability to diagnose and troubleshoot technical issues
- Knowledge of network security and firewall
- Knowledge of virtualisation technologies: VMWare / Hyper - V
- Knowledge of scripting languages is a plus
- Excellent communication and customer service skills
- A team player with the ability to work independently

**Benefits**:

- Competitive Salary of £37,000 (Salary review after probabtion + annually)
- 30 Days Holiday + Bank + Birthday OFF
- Pension Contributions
- Life Insurance
- Private Medical Healthcare
- Training Allowance
- Certification Funding
- Charity Day Off

**Keywords**: 2nd Line Support, Technical Support, Managed Services, Windows, Office 365, Network Security, Firewall Configuration, Virtualisation Technologies, Scripting Languages, Customer Service.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.



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