2nd Line Support Analyst

3 weeks ago

London, United Kingdom Lynx Recruitment Ltd Full time

**2nd Line Support Analyst - Hybrid - London**

2nd Line Support Analyst is required to join an award-winning business that specialise in delivering large scale and leading-edge Microsoft Azure cloud solutions for the global healthcare industry.

The 2nd Line Support Analyst will be joining the Support & Operations team and the business offer funded qualification e.g., ITIL 4 and Azure Administration

**Please Note**: This role will be based in the London office 1 or 2 days a month. You will be asked to be 'on call’ 12hrs one Saturday a month (basic monitoring and bonus)

**Skills/ Responsibilities**
- Experience providing 1st and 2nd line support for Managed Service Customers.
- Log and\or respond to customer incidents and requests and manage through to resolution, communicating professionally to customers
- Microsoft Azure (ideally with MS Certifications)
- Querying databases and logging tools to identify and resolve system issues
- Degree Educated is a MUST

**2nd Line Support Analyst - Hybrid - London

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