2nd Line Support Analyst

2 weeks ago

London, United Kingdom Lorien Remote Work Freelance Full time

2nd Line Technical Support Analyst

  • London-based, fully onsite
  • £340 per day Inside IR35
  • 1 year contract, potential to extend

We are working with a leading client in the photography industry in search for a 2nd Line Technical Support Analyst to join their existing white-glove service team and provide support to a large internal user base for both hardware and software issues across Dell and Apple devices that has been escalated buy the 1st Line Support team.Key responsibilities

  • Provide escalated technical support for Dell and Apple hardware issues in a Windows environment.
  • Support 1st Line team in advising and teaching them to solve IT issues for their development
  • Constant and clear communication with stakeholders to understand their requirements.

Key skills

  • Previous experience providing 2nd Line Support
  • Experience providing support for Apple and Dell hardware
  • Experience providing support in a Windows environment
  • Proficient in speaking German is a bonus

If you are interested, please click through to apply

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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