Customer Services Representative

5 months ago


Middlesbrough, United Kingdom Glanbia Performance Nutrition Full time

Customer Service Representative
- 12-month Contract
Glanbia Performance Nutrition

Join this dynamic team focused on delivering better nutrition for every step of life’s journey

The Opportunity
We are looking for a Customer Service Representative to join our Team. You must be able to operate effectively within this scale and pace of change/business growth. Specifically, you will be a key contact for all Customer Supply Related Queries while capturing and expediting Customer Orders.
- Responsible for all internal and external customer orders (including Export) processed accurately on SAP.
- Ensure Customer and Pricing Data is accurate on SAP.
- Deal with customer and consumer complaints in a timely and effective manner.
- Active Participant in ensuring successful Month End, Quarter End and Year End Delivery.
- Generate and report key metrics & manage relevant department reports.
- Responsible for accuracy of Open Order Report.
- Monitor and resolve EDI queries, IDOCs and disputes.
- Working closely with Planning Team to ensure highest levels of order fulfilment.
- Work closely with warehouse to ensure all deliveries are completed on time.
- Manage, Monitor, and improve credits and on-going disputes.
- Responsible for key financial documents including credit/debit notes and participation in Credit Control Meetings.
- Build relationships with 3rd party logistic providers.
- Main point of contract for internal and external customers.
- Manage relationships with Commercial, Supply Chain and Financial teams.
- Participating in process improvements and demonstrating flexibility in performing tasks outside the designated work patterns.
- Super user for SAP, Business Objects and Excel.
- Help develop and implement a continuous improvement strategy, ensuring customer relationships and experiences are enhanced and reinforce best practices regarding customer interaction and service.
- Support Customer Service Team Lead in all areas of Customer Service.

The Skills you will bring to the team
- Third level qualification in Business Studies, Customer Services or Supply Chain.
- Excellent commercial awareness with experience of working within a FMCG or related environment.
- Proven track record of working in a Customer Service role.
- Detailed Understanding of key Customer Service Metrics, Processes and Systems.
- Excellent working knowledge of SAP
- Knowledge of Export compliance and Export Documentation
- Experience of working within manufacturing or a fast-paced environment ideal
- Sales Order Processing and Microsoft Office.
- Proven interpersonal skills.
- High energy, high creativity but ability to work through the basics too.
- Results orientated and creative problem solver.
- Ability to work under own initiative.
- Strong motivational skills.
- Excellent communicator and influencing skills
- Ability to work to stretching targets in a dynamic industry.
- Attention to detail and a customer care focus.
- Experience in FMCG environment

If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply

Where and how you will work
The opportunity will be based in Middlesbrough with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.

What we would like to offer you
The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package.

About Glanbia

**The Glanbia Group comprises three divisions**: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide.

At Glanbia, our culture celebrates individuality, knowing that together we are more.



  • Middlesbrough, Middlesbrough, United Kingdom Middlesbrough Council Full time

    We are seeking a Customer Service Representative to join our team at Newham Grange Farm, a working leisure farm in Middlesbrough.The ideal candidate will be able to engage with visitors, provide excellent customer service, and work in a fast-paced environment.Main duties include working in the Café, Retail and Admissions, taking and preparation of food...


  • Middlesbrough, Middlesbrough, United Kingdom Randstad Full time

    Job Title: Customer Service Field RepresentativeJob Summary: We are seeking a Customer Service Field Representative to join our team in Middlesbrough. As a Field Representative, you will be responsible for interacting with customers in a variety of settings, providing excellent customer service and ensuring a positive experience.Key Responsibilities:Provide...


  • Middlesbrough, Middlesbrough, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Middlesbrough, UK. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to handle high-volume queries efficiently.Key Responsibilities:Provide accurate information regarding products and services.Resolve...


  • Middlesbrough, United Kingdom Beatz Promotions Limited Full time

    _**IMMEDIATE START - NO PREVIOUS EXPERIENCE REQUIRED - FULL TRAINING PROVIDED**_ We are looking for 8 Sales/Customer service representatives to join our rapidly growing office situated in the centre of Middlesbrough, **to start as soon as able.** We want **motivated, ambitious** individuals to work alongside some of the **best sales advisers in the UK**,...


  • Middlesbrough, Middlesbrough, United Kingdom Tesco Full time

    About the role Key Responsibilities As a customer service representative, you will be the face of Tesco, providing an exceptional shopping experience for our customers. You will be responsible for serving customers with a smile, answering their queries, and resolving any issues promptly. You will also be involved in maintaining the store's appearance,...


  • Middlesbrough, United Kingdom Conviction Global Full time

    We are currently seeking a dedicated individual who is passionate about delivering exceptional customer service and possesses excellent communication skills to join our dynamic team. As a Customer Service Representative, you will play a pivotal role in ensuring our customers receive the highest level of service and support. Key Responsibilities: -...


  • Middlesbrough, Middlesbrough, United Kingdom Newcastle Building Society Full time

    Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a skilled Customer Service Representative to join our dynamic team at Newcastle Building Society.You'll be responsible for providing top-notch support to our customers, listening to their...


  • Middlesbrough, United Kingdom Endure Enterprises Limited Full time

    No prior experience is necessary as all training is provided, however our clients welcome applicants with any prior expertise or knowledge in customer service or sales roles. **You will be responsible for representing our client with the utmost professionalism.** - Be self-disciplined - Be positive - Be hard working **Duties and responsibilities**: -...


  • Middlesbrough, United Kingdom CV-Library Full time

    ASSESSMENT DAY will be on held on the 12TH NOVEMBER 2024* **Immediate starts - 7 positions available** The Role: As a Member Connect Representative you will be responsible for: Handle a high volume of inbound calls in a professional and timely manner, ensuring customer satisfaction Understand customers' needs and provide appropriate solutions or...


  • Middlesbrough, United Kingdom Si Recruitment Limited Full time

    We're seeking a Customer Service Representative to join the sales team at a busy manufacturing company in Middlesbrough. You'll receive training on their in-house MIS system and play a key role in completing tasks assigned by the Office Manager. We're looking for someone who is a team player and proactive. **Responsibilities**: - Works in a busy office,...


  • Middlesbrough, United Kingdom Nationwide Building Society Full time

    At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications though digital sales. Providing first class service in person, via phone and online - but...


  • Middlesbrough, Middlesbrough, United Kingdom BUZZ Bingo Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same?We're looking for a skilled Customer Assistant to join our team at BUZZ Bingo in Middlesbrough. As a Customer Assistant, you'll be the face of our club, responsible for providing outstanding service to our customers...


  • Middlesbrough, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to £23,184. **Customer Service Advisor benefits**: - Starting salary of £21,200 plus a £500 annual cash allowance to spend on our great range of benefits. - 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days...


  • Middlesbrough, Middlesbrough, United Kingdom Newcastle Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Adviser. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our customers.About YouTo be successful in this role, you will need to possess excellent communication and interpersonal...


  • Middlesbrough, Middlesbrough, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Store Colleague at Tesco. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities• Provide exceptional customer service, responding...


  • Middlesbrough, Middlesbrough, United Kingdom BUZZ Bingo Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Assistant to join our team at Buzz Bingo Middlesbrough Club. As a Customer Assistant, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our customers.Key ResponsibilitiesProvide outstanding customer service and ensure a positive...


  • Middlesbrough, Middlesbrough, United Kingdom BUZZ Bingo Full time

    Are you passionate about delivering exceptional customer service and creating a welcoming atmosphere for our members?We're looking for a skilled Customer Assistant to join our team at BUZZ Bingo, where you'll play a vital role in ensuring our customers have an outstanding experience every time they visit our club.The Role:As a Customer Assistant, you'll be...


  • Middlesbrough, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors working fully remote from home. Career progression and flexible shifts available. **Customer Service advisor benefits**: **Up to 6% contributory pension scheme** **- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health...


  • Middlesbrough, Middlesbrough, United Kingdom Buzz Bingo Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Assistant to join our team at Buzz Bingo in Middlesbrough, North Yorkshire.As a Customer Assistant, you will be responsible for providing exceptional service to our customers, ensuring they have an outstanding experience every time they visit the club.Key ResponsibilitiesBuild strong...


  • Middlesbrough, Middlesbrough, United Kingdom Buzz Bingo Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Assistant to join our team at Buzz Bingo in Middlesbrough, North Yorkshire.As a Customer Assistant, you will be responsible for providing exceptional service to our customers, ensuring they have an outstanding experience every time they visit the club.Key ResponsibilitiesBuild strong...