Front Line Software Support

2 weeks ago


Wisbech, United Kingdom BarnData Ltd Full time

**Overview**

BarnData is an established database consultancy, specialising in development and support of database-driven systems. Our clients are businesses of all sizes, across the UK and some overseas. We're based in Cambridgeshire but this position will be largely work from home.

Although the platform itself is no-code, integrations and debugging will expose you to a number of programming languages, supported by our existing team.

This is a unique position and offers a great opportunity for the right person to expand their career, make a real difference and to gain exposure to a huge variety of technologies and industry sectors.

**Main Job Functions**
- Create and amend apps in our iOS/Android/Windows mobile app builder platform - in-house training will be provided.
- Understand clients’ initial business requirements and interpret them, in order to design suitable solutions using the platform and associated technologies.
- Create, debug and optimise SQL statements and procedures.
- Assist with documentation of systems for the technical team and for clients.
- Manage and improve support materials and knowledgebase articles.
- Improve the client experience with the app platform, from the trial process onward.
- Help with 1st line support of clients on other BarnData products and services.
- Form good relations with the development team, to feedback issues and improvements and to keep up-to-date with new features.
- Create reports for clients using SQL, MS-Excel, MS-Access and other tools.
- Attend occasional exhibitions or other marketing events and deal with prospective clients, explaining the benefits of the product and spotting opportunities.
- Use the ticketing system (currently Halo PSA) to log actions taken and time spent.

**Requirements**:

- Demonstrate a wide range of software experience and an interest in programming. Although our app platform is no-code, integrations will expose you to a variety of programming languages, so analytical skills are important.
- Outstanding written and verbal communication skills in English, as well as experience in a business-to-business client-facing role. You’ll need to be as comfortable with people as you are with tech
- A good basic understanding of generic business processes and terminology, or how a business operates. You will be talking with client personnel from Sales, Finance, Marketing, Warehouse, Logistics and more, so an ability to communicate on those topics is important. For this reason we are looking for someone with a year or more of commercial experience.
- Good MS-Word ability, and very good MS-Excel ability. Our platform often involves templating in these products.
- A good understanding of SQL and/or MySQL syntax. There is a substantial need to create statements which insert, modify and delete data, and to create and modify tables and views.
- A flexible approach and a good sense of humour, along with the ability to relate and respond to clients and understand their needs.
- Self-confidence when speaking in a group, attending events or presenting material.
- Good attention to detail.
- Own transport.
- Know the basic principles of data normalisation, table structure design and relationships.

**Useful Skills**

Exposure to any of the following software would be very useful, although not essential:

- SQL Server Management Studio
- MySQL Workbench
- phpMyAdmin
- Microsoft Access
- Visual Basic for Applications (VBA)
- PHP
- JavaScript
- Halo PSA

An interest in mobile technology (phones, tablets) is also a nice-to-have.

If you have any kind of programming experience, that is certainly of interest to us.

**Flexible Working**

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Application question(s):

- Are you able to commute to our North Cambridgeshire location when required?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- IT-related: 1 year (preferred)

Licence/Certification:

- driving licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Wisbech



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