2nd Line Support Engineer

2 weeks ago


Wisbech, United Kingdom MillsHill Recruitment Limited Full time

2nd Line Support Engineer - Windows, Office 365, O365, M365, Microsoft 365

HYBRID ROLE - part office, part home, part client sites

**BE THE FIRST TECHNICAL HIRE IN THIS START UP IT SERVICES / MSP (MANAGED SERVICES PROVIDER).**

YOU WILL BE ACCELERATED TO 3rd / 4th Line Support very very quickly, i.e. gain new technical skills & get technical certifications.
- Installing, configurating and supporting Meraki MX-62 devices with broadband and WiFi technologies.
- Needs to know about VLANs, WiFi security, business objectives of content management and how to enable them on the platform.
- Deploying a customer M365 tenant. Everyone has their own concept of 'best practice'. We have ours at a headline level. Firstly, we need help developing what that means (plus documentation) and how that gets implemented and then to implement it for a customer.Then to support that environment should a customer call in with a query - end user level support not Desk-to-Desk.
- Migrating a customer from a legacy PBX platform to Teams voice.
- Understanding when an incident becomes a problem and the process around dealing with it (even if it's a problem that must go back to manufacturer).
- Implementing Network Detective Pro and VulScan (training will be provided on these products) and returning the reports to the franchise. These are network audit products.
- Ability to take on a customer cloud backup solution and operate it at a base level (note - additional training may be required).
- Basic understanding of scripting around a customer tenant.

2nd Line Support Engineer - Windows, Office 365, O365, M365, Microsoft 365

2nd Line Support Engineer - Windows, Office 365, O365, M365, Microsoft 365

2nd Line Support Engineer - Windows, Office 365, O365, M365, Microsoft 365

2nd Line Support Engineer - Windows, Office 365, O365, M365, Microsoft 365

**MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. RegardsMillsHill Recruitment Ltd



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