IT Support and Provisioning Engineer

1 month ago


Wisbech, United Kingdom Cerco IT LTD Full time

Our prestigious client is offering a fantastic opportunity for an up-and-coming support technician to become a 'rock-star’ of support in a growing network. The group project is expected to grow nationally so being the first in, presents a great opportunityto learn, gain new skills and potentially go on to become a thought leader in your field.

You will already have experience and competence in first line IT support, possessing greatinterpersonal skills. Ideally you will possess a thoughtful 'can-do’ attitude with a thirst for learning in both technologies and processes.

The client will be offering Microsoft-centric support services to small businesses with a focus on data protection, communications, collaboration and information security. The portfolio will include M365, Meraki WiFi, routing & Security, HP desktops & laptopsand other associated vendors.

Full training in specific technologies, industry methodologies, tools and service will be provided over time and as appropriate.

Role/Responsibilities:
Onboarding & Provisioning:

- Engaging with customers to understand their current environment (audit & results).
- This may include on-site, remote and extended working hours.
- Taking their configurations and populating the knowledge base.
- Implementing new technologies from our approved portfolio into their base.
- Re-configuring existing technologies to meet at least our minimum supported configuration.

Support:

- 1st Line support and incident resolution using the tools provided & experience
- 2nd Line support & manufacturer engagement
- 3rd Party incident management - managing collaborative partners to resolution.
- Escalating major incidents, major outages, problems, skills gaps & 3rd party missed SLAs.
- Updating the knowledge base
- Updating the ticketing system with accurate data.

Essential experience:

- 1+ year experience in IT Support Environment
- General networking skills - WLAN, WAN, LAN configuration and troubleshooting.
- Windows Desktop Support and relevant technologies - Directory services, DHCP, DNS
- Support of the core & common components of M365
- Knowledge of Azure Active Directory and Office365.
- Install, configure, and repair software and equipment, including laptops, desktops, phones and cloud services.
- Experience of a service management toolset used for remote monitoring and management, incident resolution, knowledge management and/or contract & asset management.

Relevant Certifications
- MS-900 - Microsoft 365 Fundamentals
- AZ-900 - Microsoft Azure Fundaments
- PL-900 - Power Platform Fundamentals
- SC-900 - SCI Fundamentals
- MD-100 or MD101 - Windows Client Certification of Managing Modern Desktops.
- MS-500 - Microsoft 365 Security Administration.
- MS-203 - Microsoft 365 Messaging
- MS-700 - Managing Microsoft Teams
- SC-300 - Microsoft Identity and Access Management
- ECMS1 - Engineering Cisco Meraki Solutions Part 1
- ECMS2 - Engineering Cisco Meraki Solutions Part 2
- CISSP - Certified Information Systems Security Professional
- COMPTIA - CompTIA Security+
- ITIL® 4 Foundation - IT Service Management Certification
- AZ-801 - Windows Server Hybrid Administrator Associate
- AZ-104 - Azure Administrator Associate

None of the above a pre-requisite. These certifications are indicative of the career paths available tothe right individuals.

Location
- Wisbech



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