Helpdesk Support
2 weeks ago
Helpdesk Support - Insurance Software - Solihull or Fully Remote Working - upto £22,000 pa Plus Benefits Package
With the Helpdesk team working fully remotely, you can be based anywhere within the UK and will provide support to UK based customers only.
**Responsibilities Include**:
Providing information to enable incident resolution and ticket creation, allocating unresolved calls for further investigation
Maintaining records & advising colleagues of actions taken
Investigating and providing solutions for issues
Producing clear specifications of User issues
Carrying out testing and investigations, reporting issues found
Working effectively as part of a team
**Skills & Experience**:
A can do attitude with the determination to provide top quality support services to the customer
An empathy with customers experiencing issues & problems
Hardware or Software skills would be useful ie Windows, Active Directory, Databases, SQL etc but training will be provided
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