Helpdesk Support

2 weeks ago


Birmingham Business Park, United Kingdom Jenrick Commercial Full time

Helpdesk Support - Insurance Software - Solihull or Fully Remote Working - upto £22,000 pa Plus Benefits Package

With the Helpdesk team working fully remotely, you can be based anywhere within the UK and will provide support to UK based customers only.

**Responsibilities Include**:
Providing information to enable incident resolution and ticket creation, allocating unresolved calls for further investigation

Maintaining records & advising colleagues of actions taken

Investigating and providing solutions for issues

Producing clear specifications of User issues

Carrying out testing and investigations, reporting issues found

Working effectively as part of a team

**Skills & Experience**:
A can do attitude with the determination to provide top quality support services to the customer

An empathy with customers experiencing issues & problems

Hardware or Software skills would be useful ie Windows, Active Directory, Databases, SQL etc but training will be provided



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