Platinum Customer Helpdesk Advisor

3 weeks ago


Birmingham, United Kingdom Adecco UK Full time

**Excellent Permanent Opportunity Available**

**Platinum Customer Helpdesk Advisor**

**Erdington**

**£20,000 - £26,000***

**Adecco are recruiting for a Platinum Customer Helpdesk Advisor to work for a successful company based In Erdington.**

**This is an exciting opportunity to work as part of a team delivering a first class, professional customer service predominantly to nominated Platinum accounts.**

**This is an exciting opportunity to have end to end ownership of incidents and problem management, supporting the Customer Experience Managers, Regional Service Managers and leads for Platinum customers.**

**Taking ownership for any and all activities which result in a resolution for the customer incident and playing an active role in the overall account management process for nominated accounts***

**Duties**:

- To ensure all Platinum customer support incidents are logged accurately, promoting the company by displaying a courteous and professional approach at all times.
- To ensure all Platinum customer enquiries are dealt with in an efficient and professional manner, within SLA's.
- Accurately log customer support calls, ensuring details provided by the customer are reflected in the support call.
- Where applicable escalate priority calls, using customer knowledge and CBS to achieve success in line with customer expectations.
- To Recognise on-going issues, utilising history information and escalating to ensure customer expectations are met
- Escalate customer service complaints, providing the customer with updates and a point of contact where appropriate.
- Champions RDS's processes to establish customer confidence.
- To act as a point of contact and escalation for all Platinum customer consumable queries
- Champions RDS's processes to establish consumer confidence.
- Investigate consumable complaints, escalating all complaints to the Customer Services Manager
- Follow up all parts ordered with relevant departments to ensure parts are fitted in line with customers SLAs and customers are kept updated throughout the process.

**Skills**:
Previous experience in a customer facing environment

High degree of computer literacy and particularly an excellent knowledge of Microsoft Word and Excel.

An ability to learn quickly and become fully conversant, within a very short period, with the service management module of the CBS system.

The ability to influence others and to build rapport, trust and credibility with a wide range of people at all levels.

Verbal and written fluency in English.

Strong interpersonal skills and the ability to maintain a good rapport with established contacts.

Passion and drive to succeed and develop the role to the highest level.

**If you are interested in the above job role please apply, for further details please contact 0121 354 2749**
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Charl Ryan


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