Helpdesk Administrator
2 months ago
Your primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to customer calls. Additionally, you will assist in planning both planned preventive maintenance (PPM) and reactive work.
- Monday - Friday
- 9.00am - 17.00pm
- Weekly Pay
- £12.50 p/h
- Fixed term contract 6 Months (Permanent roles available after)
**Duties & Responsibilities**:
- Input and prioritize service requests from users using verbal and electronic communication methods.
- Dispatch reactive work orders and ensure their timely completion.
- Prepare and issue planned maintenance work orders.
- Close out planned maintenance work orders efficiently.
- Assist in maintaining workflow records and filing systems.
- Assign tasks to subcontractors, monitor their progress, and follow up on their work.
- Input and retrieve data accurately and efficiently on a daily basis using computerized systems within the helpdesk, generating necessary information and reports as required.
**Qualifications**:
- Previous experience in data inputting and helpdesk operations is essential.
- Excellent communication skills, including verbal and written proficiency.
- Strong organizational and multitasking abilities.
- Confidence and patience when dealing with customers and service teams.
- Proficiency in computer systems and data entry.
- Ability to work in a dynamic and fast-paced environment.
Pay: £26,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
-
Helpdesk Administrator
4 weeks ago
Birmingham, United Kingdom Vertu Facilities Management Full time**Helpdesk Administrator** **Birmingham - Remote work from home (must live in or around Birmingham)** **Permanent Part Time - Saturdays 10:30am - 6pm and Sundays 6am - 6pm** **£10,241.40** We are working exclusively with a highly reputable, fast growing and forward thinking business. They have a fantastic company culture, are always looking to improve...
-
Helpdesk Administrator
1 month ago
Birmingham, United Kingdom Vertu Facilities Management Full time**Helpdesk Administrator** **Birmingham - Remote work from home (must live in or around Birmingham)** **Permanent Full Time - Nights only** **Working 6pm - 6am 4 on 4 off** **£22,000** We are working exclusively with a highly reputable, fast growing and forward thinking business. They have a fantastic company culture, are always looking to improve and...
-
Helpdesk Administrator
2 months ago
Birmingham, United Kingdom Multi-Trades Recruitment Part time £12 - £13Multi Trades Recruitment are seeking an experienced Helpdesk Administrator to join our team. The ideal candidate will have a strong background in data inputting and helpdesk operations. As a Workflow Operator, you will play a crucial role in our organisation, demonstrating excellent communication skills, confidence, and patience. Your primary...
-
Helpdesk Administrator
1 month ago
Birmingham, United Kingdom Multi-Trades Recruitment Full timeMulti Trades Recruitment are seeking an experienced Helpdesk Administrator to join our team. The ideal candidate will have a strong background in data inputting and helpdesk operations. As a Workflow Operator, you will play a crucial role in our organisation, demonstrating excellent communication skills, confidence, and patience. Your primary...
-
Helpdesk Administrator
2 days ago
Birmingham, United Kingdom Multi-Trades Recruitment Full timeMulti Trades Recruitment are seeking an experienced Helpdesk Administrator to join our team. The ideal candidate will have a strong background in data inputting and helpdesk operations. As a Workflow Operator, you will play a crucial role in our organisation, demonstrating excellent communication skills, confidence, and patience. Your primary...
-
Helpdesk Administrator
1 week ago
Birmingham, United Kingdom Smart Parking Full time** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)** **Operations team - Helpdesk Administrator** Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking.... **ROLE...
-
Helpdesk Administrator
1 week ago
Birmingham, United Kingdom Vertu Facilities Management Full time**Helpdesk Administrator** **Birmingham - Remote work from home (must live in or around Birmingham)** **Permanent Part Time - Saturdays 10:30am - 6pm and Sundays 6am - 6pm** **£10,241.40** We are working exclusively with a highly reputable, fast growing and forward thinking business. They have a fantastic company culture, are always looking to improve...
-
Helpdesk Administrator 13535258
1 month ago
Birmingham, United Kingdom Multi Trades Recruitment Limited Full timeMulti Trades Recruitment are looking for a helpdesk administrator to start on 19/12. **Shift**: - 10 hour shifts working on a 4 days on 4 days off pattern with rotating shifts. - 07:00-17:00, 11:00-21:00 & 21:00-07:00 **Duties & Responsibilities**: - Dispatching of Reactive Work Orders - Closing down of Reactive Work Orders - Preparation and issue of...
-
Ict Helpdesk Administrator
1 day ago
Birmingham, United Kingdom Gambling Commission Full time**ICT Helpdesk Administrator**: Job Ref ICT 23 Location Birmingham Function Digital and Technology Salary £26,000 Status Full Time Type Permanent Hours 37 **ICT Helpdesk Administrator.docx** **More details**: ICT Helpdesk Administrator Birmingham, West Midlands We are looking for an ICT Helpdesk Administrator to join our IT team in...
-
Helpdesk Administrator
2 months ago
Birmingham, United Kingdom Multi-Trades Recruitment Full timeYour primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to...
-
Helpdesk Administrator
1 day ago
Birmingham, United Kingdom Multi-Trades Recruitment Full timeYour primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to...
-
Helpdesk Advisor
1 month ago
Birmingham, United Kingdom Carbon60 Global Full timeHELPDESK ADVISORCarbon60 are looking to hire a **Helpdesk Advisor** for an industry leading Facilities Management company.**ROLE**: Helpdesk Advisor **SALARY**:£12.70 p/h **JOB TYPE**: 10 months (maternity cover)**LOCATION**: Birmingham**HOURS**: Full time. 10-hour shifts working on 4 days on 4 days off pattern with rotating shifts on 07:00-17:00,...
-
Helpdesk Coordinator
1 month ago
Birmingham, United Kingdom Ellen Group Facilities Limited Full timeJob description With over twenty years’ experience working in live environments and a proud history of success in fit-out and refurbishment works, our clients trust us because of reputation and results. We complete construction projects and facilities management contracts in a range of sectors including retail, industrial, commercial, office, education...
-
Helpdesk Coordinator
7 hours ago
Birmingham, United Kingdom Ellen Group Facilities Limited Full timeJob description With over twenty years’ experience working in live environments and a proud history of success in fit-out and refurbishment works, our clients trust us because of reputation and results. We complete construction projects and facilities management contracts in a range of sectors including retail, industrial, commercial, office, education...
-
Helpdesk Coordinator
7 hours ago
Birmingham, United Kingdom Ellen Group Facilities Limited Full timeJob description With over twenty years’ experience working in live environments and a proud history of success in fit-out and refurbishment works, our clients trust us because of reputation and results. We complete construction projects and facilities management contracts in a range of sectors including retail, industrial, commercial, office, education...
-
Customer Helpdesk Advisor
1 week ago
Birmingham, United Kingdom Hart Training and Recruitment Full timeWe are recruiting for 3 x Customer Helpdesk Advisors to join our client who is a large organisation based in Edgbaston, Birmingham. You will be providing excellent customer support on a national project. This is an ongoing long-term temporary position, starting 8th January for approximately 6 months. Hours of work are 35 per week, 9:00 am to 5:00 pm Monday...
-
Helpdesk/Contract Support Administrator
4 days ago
Birmingham, United Kingdom CBW Staffing Solutions Full timeHelpdesk Administrator- Birmingham -Up to £27,000 DOE CBW has an exciting new opportunity for a helpdesk administrator to join a leading FM company on a permanent basis. This role is based in Birmingham, with the client looking for someone with a relevant admin/facilities background. There are great benefits to this role, including career progression...
-
Helpdesk/Contract Support Administrator
2 days ago
Birmingham, United Kingdom CBW Staffing Solutions Full timeHelpdesk Administrator- Birmingham -Up to £27,000 DOE CBW has an exciting new opportunity for a helpdesk administrator to join a leading FM company on a permanent basis. This role is based in Birmingham, with the client looking for someone with a relevant admin/facilities background. There are great benefits to this role, including career progression...
-
Helpdesk Team Leader
3 days ago
Birmingham, United Kingdom Education & IT Ltd Full time**Helpdesk Team Leader** The Helpdesk Team Leader is expected to take ownership of the helpdesk and its operations. You will be responsible for leading and supervising the helpdesk and its technicians. You will ensure that tickets are responded to in time within a given Service Level Agreement, and communication is maintained with the client throughout to...
-
ICT Helpdesk Administrator
2 days ago
Birmingham, United Kingdom Gambling Commission Full timeMore details ICT Helpdesk Administrator Birmingham, West Midlands We are looking for an ICT Helpdesk Administrator to join our IT team in Birmingham. As an ICT Administrator, you will be required to log and track all support requests and incidents in the ICT incident management system, update IT assets and resolve all 1st line calls. You will...