Helpdesk Administrator
2 weeks ago
**Helpdesk Administrator**
**Birmingham - Remote work from home (must live in or around Birmingham)**
**Permanent Full Time - Nights only**
**Working 6pm - 6am 4 on 4 off**
**£22,000**
We are working exclusively with a highly reputable, fast growing and forward thinking business. They have a fantastic company culture, are always looking to improve and develop and have big ambitions to continue expanding with the right team on board.
Due to expansion, they are looking to recruit a Helpdesk Administrator to join the team:
The Role
- Receiving inbound calls from existing customers regarding maintenance queries, providing exceptional customer service.
- Accurate and full recording of job requirements and priority on inhouse software and client portals
- Taking ownership of customer enquiries to offer first contact resolution where possible
- Handle customer care support centre administrative duties, including monitoring team inbox
- Liaison with various internal departments and external contractors to obtain relevant job updates and ETA’s
- Working to pre-determined daily / weekly / monthly team jobs
- Communicate with contractors for outstanding job updates.
- Work closely with Management to achieve both client and business objectives.
- Monitor KPI performance and follow up as required.
The Person:
- You will need to possess excellent communication skills and a flair for great service and leading by example.
- You must be happy with working night shifts only 6pm - 6am 4 nights on 4 nights off
The Package:
- Starting salary of £22,000
- Permanent full time
- Annual leave plus bank holidays
- Working hours 6pm - 6am 4 on 4 off
- Working from home
- Genuine progression for someone with the passion to do so
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00 per year
**Benefits**:
- Work from home
Schedule:
- Night shift
Work Location: Hybrid remote in Birmingham
Reference ID: helpdesk
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