IT Support Analyst

3 weeks ago

Birmingham, United Kingdom Spectrum IT Recruitment Full time

A growing IT Helpdesk team within an international organisation is seeking an experienced IT Support Analyst join their busy Birmingham office.

The role is paying up £30,000 depending on experience, plus great benefits, and a chance to progress.

Purpose of the Role:
Main duties and responsibilities:

- First point of contact for IT support
- Answering and resolving tickets
- Escalate service requests to the appropriate levels and assuring completion
- Administration of Active Directory
- Maintain and improve technical documentation
- Engage in projects when required
- Participate in the on-call rota
- Continuous Improvement to the end user experience
- Occasional travel to sites

Key job requirements:

- MS Office 365 installation and configuration
- Network topologies and technologies
- Windows PC Operating systems
- Knowledge of Windows Server OS
- PC hardware technologies
- Active Directory
- Mobile Technologies
- High Levels of Customer Service

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