Senior IT Support Analyst

4 weeks ago


Birmingham, United Kingdom Picture More Ltd Full time

Senior IT Support AnalystLaw Firm - BirminghamAre you a Senior Service Desk or IT Support Analyst looking for a new challenge?Have you got experience of working for a law firm or similar professional services?In this exciting Senior IT Support role working for a prestigious law firm, you will be responsible for providing a range of 1/2nd line support to end users across software and hardware.You will deputise for the Service Desk Team Leader and help mentor the Service Desk team, whilst being a point of escalation for technical issues.Your skills: * You will come from an experienced IT Support Analyst or a Senior Service Desk Analyst background * You will have experience of working in a law firm or similar professional services * You will have exceptional communications skillsYour responsibilities:In this technical 1/2nd line role, you will provide support for the following: * iManage DMS * Office 365 * Windows 10 * Azure AD * HardwareSome travel will be required to other offices in the UK – expenses paid4 days office based / 1 day working from home per weekIf this sounds of interest, hit APPLY now



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