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Receptionist/administrator (16.5 Hours Per Week)

5 months ago

FrintononSea, United Kingdom Primary Care Careers Full time

**About the Role**:
The Caradoc Surgery in Frinton on Sea is looking for a receptionist/administrator for 16.5 hours per week - shifts are as follows:
Tuesday: 13:15 - 18:45
Wednesday: 13:15 - 18:45
Friday: 13:15 - 18:45

There’s more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.

In this role you will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. You will also act as a point of contact for patients, distribute information, messages and enquiries for the clinical team and liaise with multidisciplinary team members and external agencies such as secondary care and community service providers.

Please see the full job description attached.
- Ideally previous medical / healthcare receptionist experience
- You will have excellent communication skills with a clear and polite telephone manner.
- You will work in a polite, confidential and discreet manner, respecting patients at all times.
- You will have experience of working with the general public, being sensitive and empathic in distressing situations.
- You will be confident to work as part of a team and be able to think on your feet independently.
- Strong IT and administration skills.

Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

**About Us**:
Caradoc Surgery is part of the Ranworth PCN. The PCN comprises of Ranworth Surgery in Clacton on Sea, Green Elms Health Centre in Jaywick, Kennedy Way Medical Centre in Holland on Sea and Caradoc Surgery in Frinton on Sea. We have a diverse patient population of around 32,000 patients and all practices work on SystmOne.

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