Administrator (22.5 Hours Per Week)

3 weeks ago

ClactononSea, United Kingdom Primary Care Careers Full time

**About the Role**:
Ranworth Surgery has an opportunity for an administrator to join our busy practice support team, on a part time basis for 22.5 hours per week**.**

In this role, you will be responsible for undertaking a wide range of administrative duties and the provision of general support to the multidisciplinary team.

The main responsibilities of the role include:

- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Process incoming and outgoing mail
- Initiate contact with and respond to, requests from patients, team members and external agencies
- Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
- Process calling letters are requested
- Process all DNA letters in accordance with current policy
- Read code data on SystmOne
- Photocopy documentation as required
- File and store records as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patient’s healthcare records as necessary
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
- Manage all queries (including administrative queries) as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested

Please see full job description attached.
- Experienced administrators/receptionists, with excellent IT skills
- Adaptable and friendly, with strong administration, time management and organisational skills
- Excellent communicators able to work in a confidential and discreet manner
- Able to "think on their feet" in a busy working environment
- Able to multi-task, work hard and maintain a high level of attention to detail, when under pressure
- Able to work as part of a multi-disciplinary team, as well as comfortable working independently
- Ideally you will have experience in the healthcare sector

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
The practice has a great clinical support team in place including experienced and knowledgeable GPs, ANPs, practice nurses, HCAs, and clinical pharmacists combined with an experienced management team. Our PCN covers Clacton on Sea and Frinton on Sea and our combined list size for all sites is just over 31,000.

Benefits include 21 days holiday plus bank holidays pro rata and NHS Pension.

**Disclosure and Barring Service Check

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