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Business Support Officer

2 months ago

Bury St Edmunds, United Kingdom Suffolk County Council Full time

**Suffolk County Council - West Suffolk House, Bury St Edmunds, Suffolk IP33 3YU - Hybrid**:

- **£23,114 per annum (pro rata if part time)**:

- **37 hours per week, Flexible working options available**:

- **Permanent**

Would you like to use your administration skills to help make a positive difference to vulnerable children and families in West Suffolk?

We have a fantastic opportunity for you to join our Business Support Team in Children and Young People's Services, providing administrative support to front-line social work teams. As a **Business Support Officer **in this varied, challenging and rewarding role we’ll encourage your development from the start and help you to play to your strengths. We will give you full training in the systems and processes required to be successful in this role.

This role could allow you to diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore, if you’re motivated and passionate there’s no limit to how far your ambition could take you.

**Your role and responsibilities**
- Working as part of a team to provide a range of administrative support services to front-line staff that work with vulnerable children and families.
- Act as a first point of contact on the telephone for members of the public and professionals getting in touch with the teams you support.
- Update and upload information to our case management database.
- Arrange meetings between staff, other professionals, and families.
- Place orders with suppliers to support the work of the teams.

**You will need**:

- ability to work under pressure, prioritise, and meet deadlines is essential
- to be able to work as part of a team and share responsibility for completing tasks.

**The team**

Children’s social care and family support teams have a positive impact on the most vulnerable children and families in Suffolk. Our Business Support Team works closely with them, to help them to achieve their goals.

**Empowering Everyone**

**For more information**

**How to apply**

**Step 1 - **Read the** **Job and Person Profile (JPP) (docx)**

**Step 3 - **Upload a** **supporting statement** **answering the following questions below (no more than 400 words per question). You should use the **Supporting Statement template (docx)**.

1. What qualities and skills can you bring to a team?

2. Give me an example of when you have used Microsoft Office programs like Word, Excel and PowerPoint to produce documents, reports or presentations. What programs did you use and what was the purpose?

3. Tell us about a time you've dealt with an angry or upset customer. What skills did you use to resolve the issue and was it successful?

4. Share an example of when you had to demonstrate discretion and handle confidential documents or information appropriately. What protocols did you follow and what was the outcome?

**Step 4 - **Upload a CV (without name and personal details).

**Closing date: 11.30pm, 9 June 2024.**

**Interview date**:_ _**19 June 2024.**

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

**As a modern and effective council, we **offer a wide variety of careers to suit people with a range of **skills, abilities and ambitions. We offer working options that **flex to reflect the way people work today and take the time to **understand and support your individual needs. We’re driven **to make a positive difference to the world around us and **encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.**

In return, you’ll enjoy:

- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
- plus more

If you would like to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).

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