Business Support Assistant

5 months ago

Bury St Edmunds, United Kingdom UK Power Networks Full time

77231

This Business Support Assistant (QDPA) will report to the Quotation & Delivery Planning Team Leader and will work within Connections, Projects based in our Bury St Edmunds office. You will be a permanent employee.

You will attract a salary of £28,806 plus benefits and a bonus of 3%.

We also provide the following additional benefits

Annual Leave
Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
Tenancy Loan Deposit scheme

**Tax efficient benefits**: cycle to work scheme
Season ticket loan
Occupational Health support
Switched On - scheme providing discount on hundreds of retailers products.
Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres
Discounted access to sports and social clubs
Employee Assistance Programme.

**Job Purpose**:
The Quotation & Delivery Planning Team provides administrative, business and basic technical support to Designers within the Projects Team of the Connections Business.

**Principal Accountabilities**: Design Process

Support a team of Designers to provide the highest levels of customer service to our customers for enquiries ranging from 100Amps to 5 MVA
You will manage customer enquiries for new and altered connections of electricity, this often involves technical enquiries.
You will produce of custom performance reports for the Connections Manager & provision of data for team and company performance reports
Ensure regulatory compliance for the Connections Quotes process.
Log and maintain details and status of 'Projects' through SAP and other IT databases to support comprehensive customer records and Regulatory reporting.
You will also source utility plans and network records, issue quotations prepared by Project Designers & monitor progress to ensure payment within validity period
Resolve payment or acceptance of Terms and Conditions queries
You will manage handover enquiries from the DSME team, customer management is especially important in these scenarios
Manage the disconnection process for all enquiries not handled by the central disconnection team (HV and complex LV)
You will ensure Designers safety equipment is tested and available for use promptly, managed through regular data input into the SADS database.

**Principal Accountabilities**: Delivery Process

Prepare work packs to support Network Operations Delivery partners to achieve smooth project management
Management of delivery works where contractor only works are required.
Create metre point administration numbers (MPAN) and maintenance of addresses
Help maintain MPAN status on national database, which impacts the Balancing Settlement Code (BSC)
Manage Supplier requests for 'Change of Energisation Status' and Projects Disconnections.
Send data flows to Supplier and Metre Operators across the electricity industry within set timescales as monitored by Elexon, which impacts the BSC.
Essential interface between Supplier, contractor & delivery teams to manage energisation and de-energisation requests
Collaborate with appointed specialist contractor and provide central administration support for all company users of activities under the Exit Point Services Contract, this includes the installation of CT metering.
Validate contractor claims and arrange payment of monthly charges.
You will provide data to Finance team to ensure allocation of costs to projects

Nature and Scope

Reporting to the Quotation & Delivery Planning Team Leader, you will undertake tasks relevant to specific roles in the process of a new or altered connection.

You may be part of the team supporting Project Designers at the early stages of an enquiry through to the electrical design or help plan the delivery of works and interaction with specialist contractors and other industry parties.

Part of the teams role also includes the responsibility of managing Supplier requests relating to energisation changes of a connection for the whole of UK Power Networks.

You will be the customers' contact for administration and process related queries and assist with technical enquiries to support Designers.

Because of the nature of this work there is a large amount of customer interaction, therefore customer management skills are necessary. The Projects remit sees the largest spectrum of customers, from those visiting UK Power Networks for the first time to regular customers including consultants, architects, and large businesses and developers dealing with demands in the region of 5 MVA, therefore you need to have the flexibility to adjust those skills to suit any given situation.

You will have technical awareness and know what industry design standards and BS regulations are relevant to the energisation of supplies. This often involves working with electrical contractors on site, and engaging others to assist with advice, such as our specialist contractor, Asset Management and Income Management teams.

Collaboration at all levels is necessary.

You w

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