Business Support Officer

1 month ago

Bury, United Kingdom Bury GP Federation Full time

Job summary

BuryGP Federation are looking for an enthusiastic Business Support Officerwith the opportunity to partake in an apprenticeship and gain a businessadministration or equivalent qualification (level dependent uponexperience/qualifications).

Thehours are full-time, per week Monday to Friday, based onsite at our openplan Offices in Bury (BL9 5BT)

Salarywill start £23, per annum on commencement and be reviewed upon completion of apprenticeship/training

Thisis an exciting role where you will be an integral part of the team and giventhe opportunity to develop your skills through our training programme.

Weoffer a generous annual leave entitlement as well as NHS pension, cycleto work scheme, free parking, access to staff gym, Blue Light discount and asmuch tea & coffee as you can drink

Ifyou are wanting to be part of a friendly, relaxed team where you can make apositive contribution to the organisation, we want to hear from you.

If youre an experienced administrator or someonelooking to build a career with the enthusiasm and skills required to meet therole, then were ready to hear from you.

Main duties of the job

Job Summary

To provide an efficient and confidential administrative support service to BGPF and the wider team Maintain office systems, which contribute to the efficiency of the department Support the Operational Manager with the day to day running of the clinics Provide support to projects undertaken by BGPF

Key Responsibilities and Duties

Booking and arranging meetings including room bookings for internal/external staff and visitors Provide an efficient and confidential administrative support service to the BGPF team Co-ordination/organising of BGPF related events including room hire and any supplies/refreshments etc. Ordering of stationery/kitchen supplies and ensure stationery supplies are monitored Assist PA in diary management for senior management team as and when required and cover during periods of leave Monitor company inbox and delegate the action/request to the relevant staff member Collect and manage data from various sources Manage company folders/files Support the Operational Manager with the day to day running of the clinics Support the Medical Director with complaints and compliments management Comms updates internally and on company social media , Facebook, Instagram, LinkedIn Assist HR in recruitment , advertising roles, uploading JDs etc. NHS Jobs & Indeed Update the contacts list and key asset list

About us

About Us

Bury GP Federation (BGPF) is a federation of 23 GP practices within Bury, Greater Manchester, providing a platform for collaboration, knowledge-sharing and co-ordination. Through working at scale, we redirect resources into delivering at-scale support, relieving capacity pressures and enabling local general practice to maintain high standards of care for patients and to keep pace with best practice. We are proud of the services that we run.

Our four core objectives are as follows:

A reliable support organisation providing a range of services for our practices, achieving greater organisational efficiency through collaboration and reducing duplication, maximising the economic advantages of delivering primary care at scale A respected service provider able to attract investment into primary care to help sustain local general practice, delivering a more expansive range of at-scale services available closer to patients homes A GP led, patient-centred partner organisation working collaboratively with our practices and our partners across health and social care to facilitate the enhanced delivery of responsive, high quality and innovative services across Bury and GM A trusted voice for primary care providing at-scale leadership and in partnership with the LMC and PCNs, able to advocate for and support our shareholder practices Job description

Job responsibilities

Job Summary

To provide an efficient and confidential administrative support service to BGPF and the wider team

Maintain office systems, which contribute to the efficiency of the department

Support the Operational Manager with the day to day running of the clinics

Provide support to projects undertaken by BGPF

Key Responsibilities and Duties

Booking and arranging meetings including room bookings for internal/external staff and visitors

Provide an efficient and confidential administrative support service to the BGPF team

Co-ordination/organising of BGPF related events including room hire and any supplies/refreshments etc.

Ordering of stationery/kitchen supplies and ensure stationery supplies are monitored

Assist PA in diary management for senior management team as and when required and cover during periods of leave

Monitor company inbox and delegate the action/request to the relevant staff member

Collect and manage data from various sources

Manage company folders/files

Support the Operational Manager with the day to day running of the clinics

Support the Medical Director with complaints and compliments management

Comms updates internally and on company social media , Facebook, Instagram, LinkedIn

Assist HR in recruitment , advertising roles, uploading JDs etc. NHS Jobs & Indeed

Update the contacts list and key asset list

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, in a non-discriminatory culture to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures, policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Personal/Professional Development

The post-holder will:

Participate in an annual appraisal conducted by their Line Manager

Take responsibility for own personal and/or professional development, maintaining a record of own learning

Have the opportunity to complete an apprenticeship alongside the role

Participate fully in any training programme agreed by BGPF as part of this employment. Training may need to be undertaken outside of normal working hours, and/or off site

Setting an Example

Positively and effectively project BGPFs values, philosophy, activity and outcomes with all levels and disciplines of staff

Quality and Governance

The post-holder will strive to maintain quality within BGPF and will: -

ProvideinformationforaDBScheckandinformBGPF ofanyincidentthat may change the DBSstatus

Have the right to work in the UK and inform BGPF of any change

Alert other team members to issues of quality and risk

Immediately report any safeguarding or complianceconcerns

Assess own performance and take accountability for own actions, either directly or under supervision

Work effectively with individuals in other agencies

Effectively manage own time, workload and resources

Work within your personalcompetence

Promoteandparticipateinahighstandardofcare

WorkwithotheremployeestoensureaseamlessjourneyforPatients through different aspects of theircare

Assist management to maintain regulatorycompliance

Co-operate in the effective resolution of teamconflicts

Attend meetings asrequired

Communication

The post-holder will establish and maintain effective communication pathways at all times with colleagues, management, patients, carers and other health care professionals

Excellent people skills are essential to engaging all levels of contributors and stakeholders in a diplomatic and meaningful way

Use email and other recognised methods and processes to communicate with Service Users and other agencies, ensuring the policies and procedures of BGPF are followed, such as maintaining confidentiality

Patient Confidentiality

The post-holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the Data Protection Act

The post-holder should not divulge patient information unless sanctioned by the requirements of the role

Obtain, process and/or use information in line with GDPR requirements

Health and Safety/Risk Management

The post-holder must always comply with BGPFs Health and Safety policies, follow agreed safe working procedures and report incidents using the organisations Incident Reporting processes

The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990)

The above profile and benefits represent the job requirements. These are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will also be required to carry out any other duties as may reasonably be required by their Line Manager or the needs of the role. The job requirements may be reviewed on an ongoing basis in accordance with the changing needs of BGPF.

Person Specification

Qualifications

Essential

Microsoft Office Qualification or extensive Microsoft Word & Excel experience Educated to at least GCSE standard, including passes in English and Mathematics

Desirable

IT qualification

Experience

Essential

Secretarial/business admin experience arranging meetings, diary management, taking/distribution of minutes Experience of working in a busy office environment

Desirable

Experience of producing/implementing office systems Previous NHS experience

Skills & Abilities

Essential

Excellent attention to detail Excellent communication skills (written & verbal) Displays an organised approach to work Able to prioritise and work to deadlines/ time constraints Able to use own initiative Meets reference standards and DBS criminal record checks Ability to maintain confidentiality and trust, and awareness of information governance requirements and data protection Willingness to work flexible hours when required to meet work demands

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