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Customer Engagement Associate

4 months ago

Newbury, United Kingdom The Progress Group Full time

**Job Title**:Customer Engagement Associate

**Salary**: £27,000 plus Commission and Benefits scheme

**Location**:South East - Accessible at least twice a week to Newbury or North West - Accessible at least twice a week to Bootl

**Vacancy Type**: Permanent/Full Time

**Exciting Opportunity for Customer Engagement Associate** ✨**

**Are you looking for an exciting role, with a growing business that will allow you to use your customer service skills? Then look no further.**

A fantastic opporuntity to work with Grey Matter Learning as a Customer Engagement Associate has arise. No previous training or experience is required as the successful individual will be coached and mentored on the job (although previous experience is desirable).

**Main Purpose**:
To support the Customer Engagement Team to provide exceptional customer experiences to prospective, new and existing customers. The role will involve handling sales enquiries, making follow up, prospecting and welcome calls to potential and new customers. Outbound calls to customer to promote Grey Matter Learning. Deliver demos to showcase our courses and learner management system to customers.

We are looking for ambitious, tenacious sales professionals who thrive in past paced, high performing sales environments. You will need to be energetic, motivated with a passion for creating outstanding relationships with customers.

Your prospective customers will be social care providers across the country including managers of care organisations, training managers or HR Representatives who recruit colleagues for their care organisation.

**Skills and attributes**:

- Proven sales experience winning new business customers, working in similar sales or business development roles.
- Past-experience achieving and exceeding sales targets.
- Ability to manage solution led sales processes, tailoring solutions to reflect challenges care organisations may have recruiting or training staff.
- Able to use open ended questions to identify challenges faced by providers in the Care Sector.
- Strong communication skills, confident talking to customers, of different levels and roles.
- Able to use initiative, problem solving skills.
- Exceptional relationship building skills, team player, keen to make a difference and grow with the company.
- Flexible and responsive to changing business priorities.
- Self-motivated and able to work alone or as part of the Customer Engagement Team.
- Organised and methodical
- Honest and trustworthy
- Willing to try new things.

**Highlights of our benefits package include**:

- A values-based Monthly, Quarterly and Annual **Recognition Awards **for employees.
- **£500 Referral Bonus** for referring new talent to join our family.
- Professional qualifications support for **apprentices and paid membership**.
- **Death in service insurance** of 4 times salary.
- **Enhanced Maternity/Paternity Leave** - After a required length of service.
- **MiRewards benefits** platform offers shopping discounts, fuel cards and more.
- Access to **Medicash**, including assistance with the cost of eye tests, optical, dental, prescriptions and holistic treatments, amounting to **£900 per year**.
- **Cycle to Work Scheme **for all eligible employees.
- **Enhanced Employee Assistance Programme** for employees and immediate Family.
- Group support including **annual Group conference** and annual review of benefits.

We’re not just offering a job - we’re offering a holistic work experience that values you as an individual. Come be a part of our vibrant and supportive community

**#WorkWithUs #BenefitsBeyondOrdinary#EmployeeWellbeing**

Let’s redefine education together **#JoinOurTeam #EducationRevolution #AlternativeEducation #CustomerEngagementAssociatesWanted**
- The Progress Group is an Equal Opportunities Employer._
- We will not be able to provide Visa sponsorship for this role._

Application deadline: 11th August 2024.

**We’re powered by great people and need more great people to join us**:
As a group of Game Changers, we are proudly passionate about changing lives and this shared commitment drives our behaviours, attitudes, and culture.

If you have any questions about the job or the company, please contact our friendly team who will be happy to help.