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Business Development and Customer Engagement Professional
2 months ago
Exciting Opportunity for a Customer Account Manager
About The Progress Group
The Progress Group is a leading provider of innovative solutions for the social care sector. We are passionate about delivering exceptional customer experiences and building long-term relationships with our clients.
Job Summary
We are seeking a highly motivated and experienced Customer Account Manager to join our team. As a key member of our Customer Engagement Team, you will be responsible for managing a portfolio of existing customer accounts, delivering exceptional customer experiences, and driving business growth.
Key Responsibilities
- Customer Account Management
- Manage a portfolio of existing customer accounts, including delivering demonstrations to upskill customers on our learner management system
- Sell additional products and services to existing customers
- Provide exceptional customer service and support to new and existing customers
- Business Development
- Attend regional and national events to build brand awareness and identify new business opportunities
- Undertake research and profiling to source new opportunities and grow existing customers
- Qualifications and Experience
- Proven sales experience winning new business customers, working in similar sales, Account management or business development roles
- Experience managing sales processes from start to finish, including identifying new prospects, securing initial meetings, and onboarding new clients
- Excellent office/IT skills, including proficiency in MS Word, MS Excel, Google/Microsoft Docs, and Spreadsheets
- Knowledge and Skills
- Understanding of alternative provision and dealing with students with special needs
- Ability to build relationships with existing customers through outbound prospecting and deliver excellent customer service
- Knowledge of the social care sector and its challenges
- Personal Qualities
- Highly motivated and results-driven individual with a passion for delivering exceptional customer experiences
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
What We Offer
- Competitive Salary and Benefits Package
- Opportunities for Professional Development and Growth
- Supportive and Collaborative Team Environment
- Recognition and Rewards for Outstanding Performance
How to Apply
If you are a motivated and experienced sales professional looking for a new challenge, please submit your application, including a brief note about your training philosophy, to [insert contact information].
