Services Assistant

6 months ago

London, United Kingdom Institute of Chartered Accountants in England and Wales Full time

**Services Assistant**

**London**

**Hybrid working 2 days in office and 3 from home.**

**Up to 12-month FTC**

**Full time Hours 35 hrs**

**£25,000pa depending on experience**

**Join our team as Services Assistant.**

**Our Team: Services**

Be part of a fantastic established team which delivers a wide range of member services so that our members are kept up to date with information, advice, and guidance in their areas of expertise.

**Overall purpose of the role of Services Assistant**

We recognise that our members have multiple needs and interests that extend far beyond the area in which they work. They may be interested in specialisms, sectors, life-stage related issues or local / international topics. To support members across this matrix of interests, there are several Communities and Faculties which are designed to engage members across each of these areas.

We have over 370K memberships of our 30 Communities and 79K memberships across our 5 Faculties.

The Communities and Faculties offerings are continually evolving, launching new ones, and closing those which are no longer of interest.

To provide administrative services and project support to the Services Manager and the wider team; to ensure smooth running of Services and Communities departments.

**Responsibilities of Services Assistant include**:

- To support the Services Manager as required with the delivery of activities and project specific needs (including pulling data, collating stats, writing reports, preparing presentations, carrying out research, etc.).
- To promote department's activity using social media platforms including creation of assets.
- To monitor LinkedIn and X pages to ensure accuracy in member access and suitability of discussion content.
- To work collaboratively with internal leads and the Content team to support delivery of the newsletters, ensuring that content is provided within the required deadlines and reviewing the publication drafts for accuracy.
- To ensure records, systems and webpages are kept up-to-date and effective office systems and processes are in place to support the team.
- To provide ad hoc administration to support delivery of local events in London.
- To work collaboratively to support the programming, marketing and delivery of events and webinars.

Specific duties will vary from time to time in line with the business needs, as required.
- Good working knowledge of Microsoft Packages (Office, Word, Excel, Power Point etc)
- Familiar with all forms of social media and communication platforms
- Attention to detail and a willingness to take ownership for deliverables.
- Excellent organisation skills and the ability to work to deadlines.
- Enjoy working in a fast-paced environment with the ability to adapt to change positively in response to changing circumstances.
- Good command of written and spoken English
- A proactive team player with skills to communicate with stakeholders at all levels.
- Knowledge of database systems (Microsoft Dynamics, CRM, PRO) is desirable, but not essential.
- An understanding of the structure and workings of professional membership bodies, preferably in business/accountancy, is desirable but not essential.

For the full role profile please click the document attached.

**Why work at ICAEW as Services Assistant?**

As well as offering great employee benefits, we truly believe in creating a diverse and empowering culture where our teams can thrive and be themselves. We support sustainability, corporate and social responsibility campaigns and encourage our employees to take a day to work for a cause of their choice, or to work collaboratively as a team in doing this. We nominate and support two charities every year and run all manner of events to raise money. Our active social committees provide fun events ranging from the seasonal parties to quiz nights and bowling tournaments. We are a disability confident employer.

Failure to do this will mean you will not be looked at or considered. When applying, the role is called **Services and Communities Assistant on our site. Please use PC or laptop to apply.

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