Client Services Assistant

6 months ago


London, United Kingdom Rapport Guest Services Full time

Job Introduction
**We have a great opportunity for an experienced Client Services Assistant to join the Rapport family, based at our client's headquarter building in London's Canary Wharf. You will join a diverse team of 17 Rapport Ambassadors with a proven track record of achieving the highest levels of client service, giving you an amazing opportunity to learn and develop.**

The Client is a multinational 'Magic Circle' law firm headquartered in London, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures.

**_This is a permanent, full-time, on-site role (40 hours per week), working from Monday to Friday on a shift rota basis from 7.30 AM to 9 PM, as per the client’s needs. We offer excellent benefits, such as daily catering allowance and free access to the on-site health club._**

**Main responsibilities**
- Providing seamless guest management on behalf of our client, including the welcoming of all guests and employees into the building. This includes clients attending events in our large function spaces
- Taking ownership of the reception areas and all aspects of the client's journey between these areas
- When on client floor, welcoming all guests, assisting with cloakroom requirements, and escorting them to their meeting rooms
- Performing room checks, ensuring high levels of cleanliness/ tidiness are maintained
- Working closely with all other service providers, contractors and the wider Facilities and Business Operations team. This is a joined Rapport/ Restaurant Associates site and a cohesive working relationship between all team members is essential
- Managing the meeting room booking process for the London office via the Condeco booking platform
- Supporting the dedicated on-site events team when event planning and delivery as required
- Supporting the floor host function as required
- Answering and directing incoming calls via the client's Switchboard console
- Assisting with training new joiners
- Adhering to all site procedures and standards
- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_**:

- Be energetic, proactive, flexible with great attention to detail, can-do attitude, and ambition to learn and grow
- Have an outgoing personality and be able to easily build rapport with key stakeholders, both internal and external
- Be a customer focused team player who is recognised as patient, friendly, reliable, flexible and takes pride in what they do
- Embrace change, lead by example, and empower others through a consistently positive approach
- Have a desire to be part of a winning team, where you can truly make a difference
- Have excellent communication skills, written and verbal
- Display excellent personal presentation and interpersonal skills
- Have experience in customer service, preferably in a corporate/five-star luxury hotel environment/premium airlines

**Some of our benefits include**:

- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport



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