Service Receptionist
6 months ago
**About us**
We are an Isuzu truck dealer based in Park Royal, London NW10.
**Isuzu Service Receptionist Wanted**
**Join our team and help make every customer experience outstanding**
**About the Role**:
We're searching for a passionate and driven individual to join our Service Department as a Service Receptionist. As the first point of contact for our valued customers, you'll play a crucial role in ensuring their vehicles are serviced efficiently and their needs are met with enthusiasm.
Monday to Friday. 8am - 4pm
Salary ranges from £31200 to £37440 depending on experience
You must have prior experience in the automotive industry.
**Responsibilities**:
- Answer phone calls and inquiries promptly professionally
- Efficiently schedule service appointments, considering customer needs and maximizing technician utilization.
- Build a strong understanding of Isuzu vehicles, services, and solutions to confidently answer customer questions.
- Assist customers with vehicle drop-off and pick-up, ensuring a smooth and convenient experience.
- Collaborate seamlessly with technicians and other departments to guarantee timely and quality service completion.
- Maintain accurate customer records and update information promptly.
- Address customer concerns empathetically and professionally, finding solutions they appreciate.
- Create accurate job cards and service documents, ensuring vehicles are up-to-date on recalls.
**You're a great fit if you**:
- **Have a passion for exceptional customer service and exceeding expectations.**
- **Thrive in a fast-paced, dynamic environment.**
- **Possess excellent communication and interpersonal skills.**
- **Are a team player with a collaborative spirit.**
- **Are detail-oriented and organized, with a strong work ethic.**
- **Have an understanding of automotive service practices.**
- **Prior experience in the automotive industry.**
**What We Offer**:
- **Competitive salary.**
- **Opportunities for professional development and growth.**
- **Supportive and collaborative work environment.**
- **The chance to be part of a team that makes a difference.**
**Job Types**: Full-time, Permanent
**Salary**: £31,200.00-£37,440.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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