Service Receptionist

6 months ago


London, United Kingdom P.R.Fleet Services Full time

**About us**

We are an Isuzu truck dealer based in Park Royal, London NW10.

**Isuzu Service Receptionist Wanted**

**Join our team and help make every customer experience outstanding**

**About the Role**:
We're searching for a passionate and driven individual to join our Service Department as a Service Receptionist. As the first point of contact for our valued customers, you'll play a crucial role in ensuring their vehicles are serviced efficiently and their needs are met with enthusiasm.

Monday to Friday. 8am - 4pm

Salary ranges from £31200 to £37440 depending on experience

You must have prior experience in the automotive industry.

**Responsibilities**:

- Answer phone calls and inquiries promptly professionally
- Efficiently schedule service appointments, considering customer needs and maximizing technician utilization.
- Build a strong understanding of Isuzu vehicles, services, and solutions to confidently answer customer questions.
- Assist customers with vehicle drop-off and pick-up, ensuring a smooth and convenient experience.
- Collaborate seamlessly with technicians and other departments to guarantee timely and quality service completion.
- Maintain accurate customer records and update information promptly.
- Address customer concerns empathetically and professionally, finding solutions they appreciate.
- Create accurate job cards and service documents, ensuring vehicles are up-to-date on recalls.

**You're a great fit if you**:

- **Have a passion for exceptional customer service and exceeding expectations.**
- **Thrive in a fast-paced, dynamic environment.**
- **Possess excellent communication and interpersonal skills.**
- **Are a team player with a collaborative spirit.**
- **Are detail-oriented and organized, with a strong work ethic.**
- **Have an understanding of automotive service practices.**
- **Prior experience in the automotive industry.**

**What We Offer**:

- **Competitive salary.**
- **Opportunities for professional development and growth.**
- **Supportive and collaborative work environment.**
- **The chance to be part of a team that makes a difference.**

**Job Types**: Full-time, Permanent

**Salary**: £31,200.00-£37,440.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person


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