Service Centre Assistant

6 months ago

London, United Kingdom Health Services Laboratories (HSL) Full time

Up to £27,352 DOE

**Job title**: Service Centre Assistant**Location**: 1 Mabledon Place, WC1H 9AX (Near St Pancras, Kings Cross and Euston Stations)**About us**:

- Sonic Healthcare is an internationally renowned healthcare provider with a demonstrable track record of medical services across the world. Headquartered in Sydney, Australia, Sonic is an ASX Top 50 company that has grown to become one of the world’s leading healthcare providers, specialising in pathology, radiology and primary care medical centres. We have operations in Australia, the USA, Germany, Belgium, Switzerland, the United Kingdom, Ireland and New Zealand.- Sonic Healthcare UK encompasses the two main entities in the UK, The Doctors Laboratory (TDL) and Health Services Laboratories (HSL). HSL is a partnership between The Doctors Laboratory (TDL), Royal Free London NHS Foundation Trust and University College London Hospitals NHS Foundation Trust (UCLH). HSL was formed to provide pathology services to the NHS Trusts and has expanded further to provide services to other NHS Trusts. Over 2,500 staff work at Sonic Healthcare UK, primarily under the TDL or HSL banner.- Our purpose is to deliver medically-led diagnostics, innovation, value and long-term investment to healthcare. With our core laboratory based at The Halo Building in London WC1H 9AX, we also have an expanding site in Manchester as well as smaller hospital-based laboratories across the country. We maintain rigorously high standards of quality, whilst also delivering efficiencies to healthcare through careful workforce planning, pioneering technology and significant investment in infrastructure and IT.**About the role**:

- Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts?- If so, we have an exciting opportunity for you to become a valued member of our team- As a Service Centre Assistant, you will be at the forefront of ensuring our customers receive the highest level of support and satisfaction. Your excellent written and verbal communication skills and positive, proactive attitude will shine as you assist customers with a wide range of inquiries through various electronic channels and on the telephone.- Your contact will be with Patients, Doctors Surgeries, Hospitals and our Laboratories and Support Staff.- The work is varied, you will be calling out results to our clients, and dealing with pricing enquires, sending out results electronically, printing out forms as well as handling inbound calls.**Key Requirements**
- Strong experience in working in a busy environment handling large volumes of administration tasks and handling inbound calls with ease and efficiency. Excellent command of the English language to effectively communicate with customers.
- Ability to prioritise and manage workload effectively in a dynamic Contact Centre environment.
- Comfortable working in a corporate environment as part of a team within the service centre with a total of 25 staff, with the administration team consists of four team members, with a team of 15 staff handling inbound calls therefore supporting one another is essential.
- Proficient in various systems and experienced in using Microsoft Office package.
- This role is a full time on-site role hours ranging between 0800-2000 (Monday to Friday) Flexibility required to work Saturdays between the hours of 0700-2300, Sundays 0900-1800 and Bank Holidays from time to time. Weekends and Bank holidays are working from home and to therefore have the ability to work from home effectively.**Your responsibilities will include**:

- Providing seamless support to customers, ensuring their journey with us is smooth and hassle-free.
- Handling both simple and complex enquiries electronically and on the phone with professionalism and efficiency.
- Utilising your background in science, to effectively communicate with scientists and the public, acting as a bridge between the two worlds.
- Delivering outstanding customer service on every interaction, leaving customers satisfied and delighted with their experience.

**Why Join Us?**
- Exciting opportunity to work in a dynamic and supportive team environment.
- Chance to develop and enhance your customer service skills while making a meaningful impact. Hybrid working - weekends and bank holidays typically working from home.
- Competitive compensation package and overtime when working weekends and Bank Holidays.
- Contracted hours of work 40 hours per week (Monday to Friday)- We look forward to welcoming you aboard.**Our Benefits**:

- At TDL we offer a variety of excellent staff benefits including:
- Training and development opportunities - supporting professional development
- Annual performance related salary review **- No banding restrictions**:As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salar

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