Call Centre Agent

4 weeks ago


Gateshead, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing excellent customer service and handling incoming calls in a professional and efficient manner. This is a great opportunity for someone who enjoys helping others and thrives in a fast-paced environment.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a courteous and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Perform data entry to update customer accounts and maintain accurate records
- Analyze customer needs and recommend appropriate solutions or upsell additional products or services
- Communicate effectively with customers to ensure their satisfaction and build long-term relationships
- Follow call center scripts and guidelines to provide consistent service
- Maintain a high level of phone etiquette and professionalism at all times

**Experience**:

- Previous experience in a call center or customer service role is preferred but not required
- Strong verbal and written communication skills in English
- Ability to analyze customer needs and provide appropriate solutions
- Excellent data entry skills with attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Strong problem-solving skills and ability to handle difficult situations with patience and empathy

**Job Types**: Full-time, Permanent

Pay: From £24,464.22 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Gateshead: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 16/06/2024


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