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Inbound Call Centre Agent

4 months ago

Gateshead, United Kingdom CSP U.K. LTD Full time

We are currently seeking a skilled and customer-focused Inbound Call Center Representative to join our team. As an Inbound Call Center Representative, you will be responsible for handling incoming calls from customers, providing excellent service, and resolving any issues or inquiries they may have. This is a great opportunity for individuals who enjoy helping others and have strong communication skills.

**Responsibilities**:

- Answer incoming calls from customers and provide assistance in a professional and courteous manner
- Listen attentively to customer inquiries and concerns, and provide accurate and timely information
- Use phone etiquette to ensure a positive customer experience
- Upsell products or services when appropriate
- Collaborate with team members to resolve complex customer issues

**Qualifications**:

- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry with attention to detail
- Ability to multitask and work effectively in a fast-paced environment
- Strong problem-solving skills with the ability to think quickly on your feet

**Job Types**: Full-time, Permanent

Pay: From £23,468.86 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Gateshead: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 16/06/2024