Call Centre Agent

4 weeks ago


Gateshead, United Kingdom Westmount Dental Full time

Are you able to deliver excellent customer service?

Interested in cosmetic dentistry?

Passionate about helping people smile?

If so, Westmount Dental would like to hear from you

Westmount Dental want to be the leading dental provider in the Tyne & Wear area. And we are on the search for two Call Centre Agents who can help us get there.

Our Call Centre Agents play an extremely important part in our dental practice.

They are the first point of contact for patients who are looking to learn more about the dental services and treatments we provide.

The successful applicant will be based in our modern four surgery practice in the heart of Gateshead, Tyne & Wear.

Westmount will also support your professional development by fully funding courses in customer services, mental health and business administration.

Applicant must have:

- 2 years minimum customer service or sales experience
- 2 years minimum call centre experience

Experience in Dentistry would be ideal, but not essential.
- Providing excellent customer service to patients.
- Answering the telephone and dealing with patient enquiries in an efficient, positive and friendly manner.
- Booking consultations for patients who have enquired about cosmetic dental treatments.
- Educating patients on treatments we offer by delivering scheduled calls and online consultations.

Key benefits:

- A competitive hourly rate of £11.45/hr
- Annual pay rises
- Fully funded courses in Customer Care and Business Administration
- Supportive working environment
- Never work your birthday again - paid holiday on your birthday
- Additional holidays for each year with the business
- Bonus scheme
- Monthly practice treats and a monthly practice supermarket shop
- Team treatment discount

If this opportunity sounds interesting to you and you would like to learn more about the role then we would love to hear from you

**Job Types**: Full-time, Permanent

**Salary**: £11.45 per hour

**Benefits**:

- Additional leave
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Gateshead: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- sales: 2 years (required)
- call centre: 2 years (required)

Work Location: In person


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