Inbound Call Handler

4 months ago

Gateshead, United Kingdom Vertu Motors Full time

**Vertu Motors - Team Valley Gateshead**

Due to our ongoing success, we have an exciting opportunity for an Inbound Call Handler to join our fantastic team at our Head Office on Team Valley, Gateshead within our contact centre department

This is a full-time role where you will be working on a 5 week rota - you will only need to work two Saturdays out of five - with no Sunday working either We are offering a basic salary of up to £24,835

During your training and probation, you will be office based, but after this there is flexibility for you to work from home and in the office

**About the Role**

Like us, you will understand that delivering an outstanding customer experience in an efficient manner is a top priority. Our Call Handlers answer all incoming calls from external customers, as well as those from internal colleagues. As a call handler, you will likely be the first point of contact for many of our customers, therefore, you must have an excellent telephone manner and some experience in customer service. You must ensure the call is correctly qualified so you can redirect the caller to the right dealership, hence you will need to be precise and accurate in your work and have good IT skills.

The department can take up to 15,000 calls per day, and so you must ultimately be comfortable in our fast-paced environment, using the skills and knowledge gained in their extensive training to direct our customers quickly and efficiently.

**About You**

We want to hear from you if you consider yourself to be a committed, driven individual who thrives in a busy, fast-paced environment A good telephone manner is a must.

What you can expect

But why should you choose us?

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

- 25 days holiday rising with length of service plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity and Paternity

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