Call Centre Coordinator

1 day ago


Gateshead, Gateshead, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time
Job Summary

An exciting opportunity has arisen for a skilled Call Handler to join our team at Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust. As a Call Handler, you will play a vital role in providing a high-quality and seamless experience for our patients and service users.

Main Responsibilities

As a Call Handler, your key responsibilities will include:

  • Providing a telephone reception service for all enquiries and referrals into the service
  • Acting as a liaison between patients and the clinical team to support all patients in receiving a positive experience
  • Engaging with service users, carers, and professionals to ensure that all calls are dealt with efficiently and signposted appropriately
  • Utilising a high level of sensitivity and professionalism while providing call handling duties
  • Ensuring all calls are responded to in an appropriate time frame and that all clinical information is effectively communicated and documented within the electronic patient records system
Requirements

To be successful in this role, you will need to possess:

  • Excellent communication and interpersonal skills
  • Good working knowledge of Microsoft applications, including email communication
  • Previous secretarial/clerical experience
  • Able to prioritise and plan own workload
  • Ability to work under pressure and meet targets
About Us

We are committed to attracting and retaining a diverse, talented, and committed workforce who are caring and compassionate. In return, we offer a dynamic working environment in which to build a career.



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