Customer Service Advisor

6 months ago


Gateshead, United Kingdom Agilico Workplace Technologies Full time

**Location**:Team Valley, Gateshead
**Salary**: Competitive
**Working Hours**:37.5 per week (Monday to Friday)
**Contract**: Full time, Permanent
**Role-Grade**:2A

Agilico is a leading nationwide service provider specialising in Managed Print Services, IT and Telecoms.

Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology. Our expertise and experience spans four key areas: Managed Print, Information Management, Agile Working, and Telecoms & IT.

We are passionate about our employees and are therefore looking for a talented and energetic team player who is looking to carve a successful career with us.

Due to ongoing business growth, we are seeking to recruit an experienced Customer Service Call Handler to support our busy call centre.

If youre someone who is a quick-learner with a team-player mentality and believes in putting the customer first, then we would love to hear from you.

**Role Responsibilities**:

- Answering incoming calls, ensuring excellent customer service throughout
- Directing calls to the relevant departments or passing on messages
- Logging customer call outs into the company's service system
- Building rapport with customers by being professional, helpful and flagging any customer concerns with the team
- Updating and maintaining customer records
- Carry out other adhoc administrative duties as required

**Skills & Experience**:

- Previous experience within a customer service or call centre environment essential
- Outstanding communication skills both verbal and written
- Able to work under pressure in a fast-paced, ever changing environment
- An eye for detail, taking pride in your work and willing to go the extra mile to ensure quality
- Good understanding of Outlook and IT/database systems

**Benefits**:

- 23 days holiday plus bank holidays, rising to 28 days
- Discounts and savings hub
- Healthcare cash plan
- Death in Service
- Cycle to work scheme
- Robust Employee Assistance Programme



  • Gateshead, United Kingdom CV-Library Full time

    Job description HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the customer service companies based in Gateshead as a Customer Service Advisor. The ideal candidate will be customer service focused, able to work as part of a team or individually with good Customer Service skills. You will be responsible for handling...


  • Gateshead, United Kingdom HR GO Recruitment Full time

    Job descriptionHR GO Recruitment are looking for an enthusiastic and energetic character to join one of the customer service companies based in Gateshead as a Customer Service Advisor.The ideal candidate will be customer service focused, able to work as part of a team or individually with good Customer Service skills. You will be responsible for handling...


  • Gateshead, United Kingdom Tructyre Full time

    **Customer Service Advisor** **Gateshead** **£22,733 per annum** **Full Time, permanent, across Mon - Sun (06:00 - 20:00)** Tructyre has an exciting opportunity for a Customer Service Advisor to join our team based in Gateshead. The Customer Service Advisor will provide a high standard of telephone support. You will be working flexibly across different...


  • Gateshead, United Kingdom Tructyre Full time

    **Customer Service Advisor** **Gateshead** **£22,733 per annum** **Full Time & part time roles available, permanent, across Mon - Sun (06:00 - 20:00)** Tructyre has an exciting opportunity for a Customer Service Advisor to join our team based in Gateshead. The Customer Service Advisor will provide a high standard of telephone support. You will be...


  • Gateshead, United Kingdom Catalyst Full time

    Customer Service Advisor Our client, one of the region’s most renowned wholesale food suppliers, provides fresh fruit & vegetables and dry goods to the North East’s leading restaurants, care homes, schools, universities and hospitals. With a reputation for quality imbued throughout the organisation, they now seek a Customer Service Advisor to maintain...


  • Gateshead, United Kingdom Gillespie Recruitment Ltd Full time

    At Gillespie Recruitment we pride ourselves in helping you find the perfect role. Our client, the UK's sole provider of an award-winning reading programme supporting schools, are looking to recruit a Customer Support Advisor. As the Customer Support Advisor, you will play a pivotal role in supporting schools get the best results by providing...


  • Gateshead, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! **Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4 9am-1pm, £21,500** We are looking for a Customer Service Advisor (known locally as a Property Manager) for our Property...


  • Gateshead, United Kingdom CV-Library Full time

    At Gillespie Recruitment we pride ourselves in helping you find the perfect role. Our client, the UK's sole provider of an award-winning reading programme supporting schools, are looking to recruit a Customer Support Advisor. As the Customer Support Advisor, you will play a pivotal role in supporting schools get the best results by providing...


  • Gateshead, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! **Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4 9am-1pm, £21,500 Fixed Term Contract** We are looking for a Customer Service Advisor (known locally as a Property Manager) for...


  • Gateshead, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! **Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4, 9am-1pm, £21,500** We are looking for a Customer Service Advisor (known locally as a Property Manager) for our Property...


  • Gateshead, United Kingdom Tructyre Full time

    **Customer Service Advisor** **Gateshead** **£22,733 per annum** **Full Time & part time roles available, permanent, across Mon - Sun (06:00 - 20:00)** Tructyre has an exciting opportunity for a Customer Service Specialist to join our team based in Gateshead working nights. The Customer Service Specialist will provide a high standard of telephone...


  • Gateshead, United Kingdom ThreeSixty Collective Full time

    **Customer Service Advisor** **Location**: Gateshead, United Kingdom **Employment**: Type: Full-Time, Permanent **Schedule**: Monday to Friday, Office-Based **Company Overview**: Our client is a thriving company experiencing rapid expansion. “We are currently seeking dedicated individuals to join our team as Customer Service Advisors. This position...


  • Gateshead, United Kingdom Steer Automotive Group Full time

    Customer Service Advisor Newcastle Ref: VA2296 #OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service ​Pension contributions ​Referral bonus scheme ​Enhanced parental leave ​Enhanced sick pay ​Talk to us about flexible working ​VIP...


  • Gateshead, United Kingdom Tructyre Full time

    Customer Service Advisor   Gateshead £22,733 per annum Full Time and Part Time available, permanent working shifts between Monday - Sunday (06:00 - 20:00)   Tructyre are a proud part of the Michelin and Euromaster group, and Britain’s leading truck tyre specialist. We provide comprehensive commercial tyre management services to clients...


  • Gateshead, United Kingdom Tructyre Full time

    Customer Service Advisor (Nights)   Gateshead £22,733 per annum plus 20% allowance for night shift (up to £27,279) Full Time, permanent working on a rolling roster of 4 on, 4 off (12 hour shifts 18:00 - 06:00)    Tructyre are a proud part of the Michelin and Euromaster group, and Britain’s leading truck tyre specialist. We provide...


  • Gateshead, United Kingdom Whistl Full time

    We're seeking individuals to join our team at Whistl Gateshead's contact centre.As a Customer Service Advisor for inbound debt recovery, you'll provide crucial support to those facing financial challenges with empathy and professionalism.Join us to make a difference and be part of our dedicated team.Role OverviewOur client is experiencing rapid growth, and...


  • Gateshead, United Kingdom CV-Library Full time

    We're seeking individuals to join our team at Whistl Gateshead's contact centre. As a Customer Service Advisor for inbound debt recovery, you'll provide crucial support to those facing financial challenges with empathy and professionalism. Join us to make a difference and be part of our dedicated team. Role Overview Our client is experiencing...


  • Gateshead, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Gateshead** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a...


  • Gateshead, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Gateshead** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...


  • Gateshead, United Kingdom Evans halshaw Vauxhall Full time

    **Customer Service Advisor** **Location: Vauxhall Gateshead** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s passionate about...