Customer Service

5 months ago


Gateshead, United Kingdom HR GO Recruitment Full time

**Job Tittle: Inbound Calls Agent**:

- **Location**:Gateshead
- **Salary/Hourly Rate**:£10.64ph
- **Job Type**:Temporary
- **Working hours/days**:Monday to Friday 8am-6pm/ Saturday 9am-5pm (Saturday working is approximately 1 in 4 Saturdays)

HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the Customer Service companies based in Gateshead as an Inbound Calls Agent.

You will be responsible for handling inbound calls and assist with all types of enquiries from suppliers, health care professionals, family etc.

***

**General Duties of Inbound Calls Agent**:

- Handling inbound calls, all types of enquiries from suppliers/health care professionals/family & friends of current residents and new care enquiries.
- Capture the care enquiry on to a sales form which is then forwarded directly to the care home.

**General Requirements of Inbound Calls Agent**:

- Strong customer service background.
- Must have the skill to be empathetic and deal with sensitive calls.


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