Customer Service Advisor
6 months ago
**Job Summary**:
Monday to Friday
9am-5pm
(Temp on-going)
**Responsibilities**:
- To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards
- To accurately process and reconcile income in line with the Council’s financial guidelines and regulations
- To accurately store, access and maintain electronic and manual records, ensuring information held is correct and processed in compliance with GDPR (General Data Protection Regulations
- To work with customers seeking rehousing, providing advice on housing options
- To carry out interviews with customers and assist with home visits when required
- To encourage customers to access on-line services and promote digital inclusion
- To achieve performance targets agreed at appraisal and demonstrate a commitment to continuous improvement and value for money
- To always promote and implement the Council’s Equality Policy
- To maintain a healthy, safe and secure environment complying with policies and procedures for Health and Safety at Work
- To ensure conduct and behaviour demonstrates a commitment to the Council’s values and promotes cross service working to achieve excellent customer service and outcomes
- To comply with Council’s Health & Safety Policies and procedures
- To demonstrate a positive, diverse and inclusive attitude to both internal and external customers and colleagues
- Such other responsibilities allocated which are appropriate to the grade of the post
**Requirements**:
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Ability to analyze and interpret customer needs
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
This position offers the opportunity to work in a dynamic environment where you can enhance your customer service skills while contributing to the overall success of our team.
Pay: From £12.80 per hour
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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