Customer Services Apprentice

5 months ago

Gateshead, United Kingdom Northern Gas and Power Full time

**About Northern Gas and Power**Northern Gas and Power has built one of the largest, dependable networks in the utilities sector. We provide expert and disciplined advice in procurement, energy services, and technology. We have developed the know-how to supply services across three continents, providing energy services to tens of thousands of customers who choose to work with us. Companies of all sizes from global blue-chip organisations to start-ups, from all sectors, rely on our proven knowledge and expertise.
**Job Purpose**
As an Apprentice Customer Service Admin, you will provide an excellent support function to internal colleagues. You will be responsible for a range of general customer support and administrative tasks, including but not limited to maintaining records, issuing documentation and maintaining a high standard of customer service to our internal and external stakeholders.

**Key responsibilities include but are not limited to**:

- General administration duties.
- Answer and direct queries providing accurate information to ensure excellent customer service is being delivered.
- Investigate and resolve any customer queries quickly and patiently.
- Maintain thorough and accurate customer service records.
- Keep confidential records and financial information private and secure.
- Learn how to use various database systems and technology to deliver great customer care.
- Liaise with energy suppliers on behalf of our customers to ensure they receive the best possible service.
- Work as part of the NGP team to support colleagues, identify further business opportunities and drive positive company sales results.
- Communicate with customers as their contract start dates approach to ensure a smooth transition to meet their specific energy needs.
- Ensure we can keep our customers engaged, customer retention.
- Comply with all company operating policies and procedures.
- Any other duties that are deemed appropriate from time to time.

**Skills and Competencies**
- Enthusiastic and willingness to learn and work.
- Demonstrate commitment to own self-development.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Self-motivated with the ability to work independently and as part of a team.
- Excellent organisational and time management skills.
- Thorough attention to detail and ability to handle sensitive and confidential information.
- Strong interpersonal and communication skills (written and verbal)

**Desirable**
- Previous experience in an administrative and/or customer-focused role.
- Proficient in using MS Office (MS Excel and MS PowerPoint, in particular).

The successful applicant will complete and obtain a Customer Service Practitioner Level 2 Qualification through Learning Curve Group.

You will be taught through
- 4-6 Weekly 1-2-1 Sessions with your tutor
- 20% Off The Job Training
- The course is a 14-17 months programme
- Please use this link to find out more about the qualification
- Customer Service Practitioner Apprenticeship (learningcurvegroup.co.uk)

**Job Types**: Full-time, Apprenticeship

**Salary**: From £16,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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