Customer Service Representative

6 months ago


Gateshead, United Kingdom Northern Balance Full time

**Northern Balance** are currently recruiting a **Customer Service Representative** to join the team based in **Gateshead. **You will join us on a full time, permanent basis and in return you will receive a competitive salary of **£22,000 - £26,000 DOE**.

Our Customer Service team plays a pivotal role in managing the delivery of service visits to customers and in return, we’re committed to providing training and support to help each team member be the best that they can be.

If you’re looking to for a varied and rewarding role in Customer Service and enjoy working as part of a tight-knit, friendly team then we’d love to hear from you

**About the Customer Service Representative** **role**:
Reporting to the Customer Service Manager but working closely with our engineers you will be a valued member within the business, as you’ll be the main point of contact for our customers to arrange the servicing of equipment. We are looking for someone highly organised and have the confidence to juggle tasks, solve problems as well as collaborate with key stakeholders to achieve business objectives and further enhance your learning.

**Key Responsibilities of our Customer Service Representative**:

- Proactively organise and schedule the delivery of service visits
- Proactively work with the Customer Service Manager to maximise operational productivity, reducing overtime and travel waste.
- Update customers with delivery dates and information related to their appointments or orders
- Produce and confirm paperwork for pending and delivered services such as quotes, purchase orders, invoices and delivery notes
- Maintain database systems with accurate customer and order information
- Support stock control and management
- Other administrative tasks as required by the Business.

**What we're looking for in our Customer Service Representative**:

- Excellent written and verbal communication skills
- Strong initiative and resilience to get the job done
- Self-motivated to work on own and as part of a team
- Polite and friendly manner
- Enthusiastic and hardworking
- Good organisational and time management skills
- Effective multi-tasker with high attention to detail

**Nice to have**:

- Sage and Excel experience
- Hubspot CRM experience

**About us**:
Based in Team Valley Trading Estate, Gateshead, Tyne, and Wear, with customers all over the UK, Northern Balance is an independent specialist in calibrations, testing, maintenance, supply and installation of weighing equipment and processes, supporting critical industries including Chemicals, Pharmaceuticals, Food and Drinks and Life Sciences to achieve compliance, productivity and performance.

We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including**:

- Competitive salary
- 25 days annual leave plus Bank Holidays
- Company NEST pension
- Enhanced Maternity and Paternity leave
- 24/7 Employee Assistance Programme - offer all employees access to a positive, preventative programme of information, helpful resources, referrals, counselling, training and services to help you cope with events and issues in your everyday work and personal life.
- Small, friendly, and sociable teams with staff events
- Company profit bonus schemes
- Career opportunities for development and progression

If you would like to become our **Customer Service Representative **please click '**apply**' now



  • Gateshead, United Kingdom Northern Balance Full time

    **Northern Balance** are currently recruiting a **Customer Service Representative** to join the team based in **Gateshead. **You will join us on a full time, permanent basis and in return you will receive a competitive salary of **£22,000 - £26,000 DOE**. Our Customer Service team plays a pivotal role in managing the delivery of service visits to...


  • Gateshead, United Kingdom Launch Group Full time

    The Launch Group are currently recruiting for Teleperformance to find enthusiastic Customer Service Representatives. **Day to day responsibilities of the Customer Service Representative** - We have an exciting opportunity to start working as part of one of our most prestigious clients. In this role you will provide finance and insurance services to...


  • Gateshead, United Kingdom Launch Group Full time

    The Launch Group are currently recruiting for Teleperformance to find enthusiastic Customer Service Representatives. Shift Patterns: 9.30 am - 2.30 pm **Day to day responsibilities of the Customer Service Representative** - We have an exciting opportunity to start working as part of one of our most prestigious clients. In this role you will provide finance...


  • Gateshead, Gateshead, United Kingdom Countrywide Full time

    Role OverviewIn this dynamic role as a CUSTOMER SERVICE REPRESENTATIVE, you will be working closely with our landlord and tenant customers to provide exceptional end-of-tenancy services. This includes managing portfolios of tenancies, acting as key contacts, and delivering high-quality customer experiences.We are seeking an energetic and enthusiastic...


  • Gateshead, United Kingdom Launch Group Full time

    **Customer Service Representatives - Teleperformance** The Launch Group are currently recruiting for Teleperformance to find enthusiastic Customer Service Representatives. Wage**:£11.44** Hours**:37.5 hours per week** Contract**: Permanent** Key Benefits: - 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We're looking for Customer Service Representatives to join our team at beBee Professionals in Gateshead. As a key member of our team, you'll be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide support and service.Participate in all aspects of the...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service RoleWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our operational team, you will be responsible for delivering exceptional customer service and contributing to our business success.Key Responsibilities:Provide service and support to customers, ensuring their...


  • Gateshead, United Kingdom Affordable Waste Management Ltd Full time

    Passionate about Customer Service? Affordable Waste Management are a small but rapidly growing organization. We have an opportunity for a Customer Service Representative to join us in our mission to create a customer satisfaction level that cannot be beaten. **Responsibilities**: - Provide excellent management and resolution of customer enquiries,...


  • Gateshead, Gateshead, United Kingdom Teleperformance Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team in Gateshead. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via telephone.The successful candidate will have excellent communication skills, a strong attention to detail, and the...


  • Gateshead, Gateshead, United Kingdom Hammonds Furniture Limited Full time

    About UsAt Hammonds Furniture Limited, we are committed to providing a world-class customer experience. Our team of professionals is dedicated to showcasing our beautiful homes and creating a welcoming atmosphere for customers to explore their dream spaces.Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as an...


  • Gateshead, Gateshead, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are looking for a Customer Service Representative to provide outstanding customer service and support the store's operations in Gateshead, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions efficiently.Maintain the store's visual...


  • Gateshead, United Kingdom Launch Group Full time

    The Launch Group are currently recruiting for Teleperformance to find enthusiastic Customer Service Representatives. **Hours**:Full Time **Salary**:£11.44 hourly rate - £22,308 annual **Location**: Gateshead **Shift Pattern**:Monday to Friday, no weekends, 8 hr shifts between 8am and 6.15pm. **Day to day responsibilities** - We have an exciting...


  • Gateshead, Gateshead, United Kingdom FedEx Full time

    About the Role:We are seeking an exceptional Customer Service Representative to join our team, providing top-notch service for our customers during our standard operating hours.Your Key Responsibilities:Deliver outstanding customer experiences via various contact channelsProvide accurate information and guidance to customersAdvising customers on how to...


  • Gateshead, United Kingdom AkzoNobel Full time

    **Job Purpose** If you have good GCSE (or equivalent) passes in Maths and English and experience in a customer facing role, this is an exciting opportunity to join a world expert in making coatings. Operating in over 150 countries, AkzoNobel is home to well-known brands and has been awarded Top Employer status in the UK & Europe. We are now recruiting a...


  • Gateshead, Gateshead, United Kingdom Mecca Bingo Full time

    About the Role:Are you a people person looking for a challenging yet rewarding career in customer service? We are seeking a highly adaptable and caring individual to join our team as a Customer Service Representative at Mecca Bingo in Gateshead.Key Responsibilities:Provide exceptional customer service, ensuring every visitor has a memorable experience.Work...


  • Gateshead, United Kingdom Smart IT Full time

    **Customer Service Executive | Salary £26,000 | Newcastle Upon Tyne | NE11 0RU** Do you have customer service experience? Looking to elevate your career? Join us as a Customer Service Executive as we celebrate yet another record-breaking year of growth. Embark on an exciting journey with Smart IT, a dynamic and rapidly expanding IT Solutions provider, at...


  • Gateshead, Gateshead, United Kingdom Metro Bank Plc Full time

    About the RoleWe are looking for a talented Customer Service Representative Lead to lead our customer service team at Metro Bank Plc. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.You will work closely with our...


  • Gateshead, United Kingdom Jackson Hogg Full time

    Jackson Hogg is currently looking to recruit an Italian Speaking Customer Service Representative to join a global company based in Gateshead. Hours - 8:00 - 4:00 Monday to Friday **Italian Speaking Customer Service Representative - The Role** - Acts as first-level contact with customers to efficiently manage order receipts and prioritize work to meet...


  • Gateshead, United Kingdom Bestway Full time

    _**Are you looking to start your career, then join the industry leading and award winning Bestway Van Sales Team Direct ('Grocer’s Logistic Supplier of the Year Winner’ 2019)!**_ **Job Details**: - £23,700 - £30,000 per annum OTE - Competitive Basic + commission and bonus scheme and fantastic supplier incentives - Full Time Monday - Friday You will...


  • Gateshead, United Kingdom Bestway Full time

    _**Are you looking to start your career, then join the industry leading and award winning Bestway Van Sales Team Direct ('Grocer’s Logistic Supplier of the Year Winner’ 2019)!**_ **Job Details**: - £23,700 - £30,000 per annum OTE - Competitive Basic + commission and bonus scheme and fantastic supplier incentives - Full Time Monday - Friday You will...