Customer Service Representative

6 months ago


Gateshead, United Kingdom Smart IT Full time

**Customer Service Executive | Salary £26,000 | Newcastle Upon Tyne | NE11 0RU**

Do you have customer service experience? Looking to elevate your career? Join us as a Customer Service Executive as we celebrate yet another record-breaking year of growth. Embark on an exciting journey with Smart IT, a dynamic and rapidly expanding IT Solutions provider, at the forefront of technological innovation in the North East

**Benefits of being a Customer Service Executive**:

- **Weekends Off**: Embrace a work-life balance with absolutely no weekend work.
- **Training Excellence**: Dive into fully paid training and an ongoing development program to keep your skills sharp and your career on the rise.
- **Earning Potential**: A very competitive basic salary based on your experience.
- **Limitless Growth**: Ride the wave of our yearly growth, offering boundless opportunities to elevate your career.
- **Time Off Benefits**: Enjoy competitive holiday entitlement, and here's the cherry on top - paid holiday on your Birthday
- **Wellness Perks**: Pedal into health with the Cycle to Work scheme, ensure your child's care with the Childcare Voucher scheme, and plan for the future with our Company Pension scheme.
- **Free Parking**: Park your worries aside with the added perk of free parking.

**Customer Service Executive Role and Responsibilities**:

- Investigate and respond to customer queries, utilising our advanced CRM system
- Provide quotes for small projects and adjust service contracts as needed
- Identify recurring issues, collaborating with the service delivery manager to prevent recurrence
- Ensure customers receive top-notch service quality, measuring and analysing customer feedback
- Conduct meetings with new customers, guiding them through the onboarding process
- Communicate extensive product and service information effectively to customers
- Conduct surveys and compile reports based on customer feedback on products and services
- Resolve customer complaints and queries with efficiency and professionalism
- Identify potential leads for the Sales Team

**Required skills of a Customer Service Executive**:

- **Exceptional communication skills**:

- **Minimum 2 years customer service experience**:

- **Valid driving license and own vehicle**:

- **Excellent interpersonal skills**:Forge connections effortlessly, making every interaction memorable.
- **Strong organisational and multitasking abilities**: Juggle tasks with finesse and maintain impeccable organisational skills.

At Smart IT, we don't just follow trends; we set them. Join us, and be a part of a company that values innovation, fosters professional development, and rewards excellence. Be a key player in a company that's making waves, seize this opportunity and **APPLY TODAY WE WANT TO SPEAK TO YOU**

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Free parking
- On-site parking
- Paid volunteer time
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Customer Service Representative



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